Front Office Clerk
Front Office Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.
With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
This position is responsible for checking in and out guests delivering messages handling complaints disseminating information making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with the hotel staff and is thus very influential in creating the first impression of the hotel. Looking for candidates with exceptional customer service and communication skills.
Responsibilities:
- Enhances the guest experience by providing exceptional service.
- Responds to inquiries regarding property i.e. directions to property players club entertainment hours of operation of venues etc.
- Relays guest requests to appropriate staff.
- Enters text messages for guests into the propertys management system as requested relay guest messages.
- Ensures calls are answered promptly and in accordance with department standards.
- Follows established emergency procedures and acts as a communications link in emergency situations.
- Answers fax and email inquiries.
- Confirms and modify reservations.
- Ensures that proper sales techniques and strategies are utilized to maximize occupancy rates and revenue.
- Greets registers assigns rooms and issues keys to arriving guests.
- Assists guests in fulfilling their requests room changes extra amenities etc.
- Makes and confirms reservations.
- Posts charges to guest folios.
- Assists guests in resolving complaints.
- Maintains a cash bank cash checks issue change.
- Receives cash checks and credit cards for payment of services.
- Processes complimentary transactions with supporting documentation.
- Processes and submit endofshift reports.
- Contacts Housekeeping and Facilities department when guests report room issues.
- Reviews folios with guest ensuring accuracy; perform checkout.
- Adheres to department and property policies and procedures.
- Offers luggage assistance.
- Completes thorough bucket checks of all arriving departing inhouse reservations. Corrects mistakes.
- Maintains knowledge of current marketing promotions and events.
- Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks Picks Mix).
- Other Duties & Responsibilities:
- Enters and delivers guest wakeup calls. Offers a followup wakeup reservations via fax email and as per management.
- Disseminates information to guests about the property and local area.
- Sends and delivers guest faxes.
- Performs Concierge duties as required.
- Answers incoming phone calls routing as needed.
- Processes reservation calls; checking availability; quoting rates; detailing property amenities; closing sales and entering reservations into the property management system.
- Maintains knowledge of property information & memorabilia.
Qualifications:
- High school diploma or GED
- Must project a professional and positive image.
- High energy level.
- Proficiency in typing.
- Excellent nonverbal communication skills good posture able to establish eye contact and positive body language.
- Must project a professional and positive image.
- Ability to handle and carry out instructions.
- Ability to deal with people in a manner that shows sensitivity tact and professionalism.
- Must be able to maintain composure under stress in a fastpaced work environment.
- Must be able to stand for long periods of time.
- Basic reading and math skills.
- Ability to work a flexible schedule.
- Excellent interpersonal and communication skills.
- Must be able to communicate clearly and effectively with all employees and guests.
- Ability to understand and promulgate written memos instructions regulations.
- Bilingual is a plus.
License Requirements:
Must secure appropriate RI mandated gaming licenses
Physical/Mental Requirements:
- Constantly use physical movements necessary for general office duties: standing walking balancing eyehand coordination finger dexterity handling wrist motion sitting reaching carrying vision hearing stooping and twisting
- Constantly plan follow directions read write use math discriminate colors work at various tempos or work rapidly concentrate remember attention to and observe details use of ten key and personal computer
- Constantly use mental alertness to achieve high level of accuracy in completing tasks
- Ability to maintain confidential information
Working Conditions:
- Mostly indoors and generally climatecontrolled environment
- Will be exposed to noise smoke and odors
- Working with others and independently
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Hourly Range: $21.35
Ballys Lincoln Casino Resort: About LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Employment Type
Full Time
