Front Office Assistant

Join Our Global Family at RIU Hotels & Resorts!

Be part of the RIU Plaza London Victoria team!

RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene offering exceptional service in the heart of London. As part of RIU Hotels & Resorts operating over 100 hotels in more than 20 countries our fourstar hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.

We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now as we continue to grow and strengthen our presence in the UK we are looking for passionate hospitality professionals to join our team.

If youre ready to take your career to the next level explore our exciting opportunities at RIU Plaza London Victoria!

Position: Front Office Assistant

Department: Front Office

About the Role

This is a unique opportunity to join RIU Plaza London Victoria as a Front Office Assistant. In this role your primary responsibility will be to provide excellent customer service and efficiently supporting the daily operation of the front office. You will play a key role in ensuring guests satisfaction by assisting with checkin and checkout procedures handling luggage and providing assistance and information to guests. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.

What Youll Do

• Assisting guests with their luggage upon arrival and departure providing efficient and careful handling
• Escorting guests to their rooms and explain the hotels facilities and services
• Providing information and recommendations about local attractions restaurants and transportation options to guests
• Following emergency procedures and assisting guests in emergency situations as needed
• Collaborating with other departments such as housekeeping and maintenance to ensure a seamless guest experience

Compensation & Benefits

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:

• Gross salary: 26297 per year
• Annual leave: 28 days per year (Including public holidays).
• Birthday is for celebrating so have the day off on us!
• Free meals while on duty.
• Access to Wagestream Financial wellbeing app for discounts and early wage access.
• Enhanced Maternity and Paternity pay.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated business such Gymbox
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts allowing you to explore and experience our exceptional properties worldwide.
  

Why RIU Hotels & Resorts

• Your Growth is Our Priority: At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.

By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.