Regional Front Office Manager
Regional Front Office Manager
Posted on :
08-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-05-2025
Job Description
Salary : $60000 $75000 depending on experience in healthcare management
Bodycentral Physical Therapy a member of Therapy Partners Group has been the premier provider for outpatient orthopedics serving Tucson Tempe and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.
PRINCIPAL ACCOUNTABILITIES
Manage Front Facing Administrative Teams
Assist in develop training and education for front line patient facing teams that meet the TPG operating process
Develop processes to regularly audit adherence to workflows and customer service standards as outlined in SOP s
Proactively ask for feedback of each PCC with Clinical Operations staff to ensure patient satisfaction and patient experience is meeting TPG expectations
Train support and manage monthly or seasonal campaigns in meeting 100 copay/deductible collections at time of service for each clinic
Manage by metrics the authorization department to meet 100 completed prior to same day appointments in advance
Collaborate with RCM department to review claim denials regarding lack of authorization to understand what is missing in SOP or daily process that is causing denials and make changes for positive impact
Collaborate with other internal departments on upcoming changes that will require additional or changes to workflows.
Lead by example coach and train front office staff to provide exceptional services and provide unforgettable interactions the TPG way
Communicate regularly if not daily with the front office staff to ensure any messages concerns or requests provided to the supported operations team in a timely and consistent manner for quick action.
Coordinate daily team huddles weekly team meetings and/or quarterly business meetings to create a clear understanding of expectations and answer questions that may arise with front office staff
Collaborating with the Regional Directors and Intake Dept. in the development and of strategic plans.
Responsible for the implementation compliance and ongoing maintenance of policies for PCCs as outlined and shared out by TPG Leadership
Assist in hiring train develop and motivate staff members.
Employee scheduling time and attendance management.
Manage coverage of PCCs for timeoff request or call ins shared by CD.
Achieved the strategic vision of the company in their assigned areas of accountability.
Supervises and directs the activities of assigned personnel using both professional and supervisory discretion and independent judgment.
Oversee delegate and/or prepare the annual performance review process for employees; provide feedback/coaching disciplinary action praise and recognition to employees as necessary up to and including a recommendation for termination of employment.
Approve timeoff requests as shared by CDs in our current payroll system and assist CDs if any concerns in them ensuring their timesheets are accurate for payroll processing
Managed performance and KPIs of assigned staff and reporting to upper management.
Responsible for continued review to ensure the front office coverage support staff and supporting new acquisitions within the region as outlined metrics of 3540 visits per day per PCC
MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities
Thorough knowledge of problemsolving methodologies.
Ability to provide strong leadership and process and procedure creation.
Ability to organize and prioritize various demands.
Strong presentation communication skills.
Action oriented and driven for results.
An initiativetaker and to work with minimal direction.
Ability to work with a sense of urgency to meet deadlines.
Ability to communicate complex information in a well thoughtout easily understood manner both orally and in writing in a variety of settings and styles.
Ability to delegate and communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to practice time management timely decision making and conflict management.
Commitment to company core values.
Education and Experience
Education: Bachelor s degree; or equivalent combination of education and experience
Experience: 35 years management in healthcare intake front office with direct reports role up to VP or Director level with experience in making changes and or integrations with EMR and standard operation procedure changes rolled out. Physical Requirements and Working Conditions Requires prolonged standing sitting some bending stooping and stretching. Requires eyehand coordination and manual dexterity enough to operate a keyboard mouse photocopier telephone calculator and other office equipment. Travel for work related activities long hours and frequent weekend work required.
#LIMS1
Bodycentral Physical Therapy a member of Therapy Partners Group has been the premier provider for outpatient orthopedics serving Tucson Tempe and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.
PRINCIPAL ACCOUNTABILITIES
Manage Front Facing Administrative Teams
Assist in develop training and education for front line patient facing teams that meet the TPG operating process
Develop processes to regularly audit adherence to workflows and customer service standards as outlined in SOP s
Proactively ask for feedback of each PCC with Clinical Operations staff to ensure patient satisfaction and patient experience is meeting TPG expectations
Train support and manage monthly or seasonal campaigns in meeting 100 copay/deductible collections at time of service for each clinic
Manage by metrics the authorization department to meet 100 completed prior to same day appointments in advance
Collaborate with RCM department to review claim denials regarding lack of authorization to understand what is missing in SOP or daily process that is causing denials and make changes for positive impact
Collaborate with other internal departments on upcoming changes that will require additional or changes to workflows.
Lead by example coach and train front office staff to provide exceptional services and provide unforgettable interactions the TPG way
Communicate regularly if not daily with the front office staff to ensure any messages concerns or requests provided to the supported operations team in a timely and consistent manner for quick action.
Coordinate daily team huddles weekly team meetings and/or quarterly business meetings to create a clear understanding of expectations and answer questions that may arise with front office staff
Collaborating with the Regional Directors and Intake Dept. in the development and of strategic plans.
Responsible for the implementation compliance and ongoing maintenance of policies for PCCs as outlined and shared out by TPG Leadership
Assist in hiring train develop and motivate staff members.
Employee scheduling time and attendance management.
Manage coverage of PCCs for timeoff request or call ins shared by CD.
Achieved the strategic vision of the company in their assigned areas of accountability.
Supervises and directs the activities of assigned personnel using both professional and supervisory discretion and independent judgment.
Oversee delegate and/or prepare the annual performance review process for employees; provide feedback/coaching disciplinary action praise and recognition to employees as necessary up to and including a recommendation for termination of employment.
Approve timeoff requests as shared by CDs in our current payroll system and assist CDs if any concerns in them ensuring their timesheets are accurate for payroll processing
Managed performance and KPIs of assigned staff and reporting to upper management.
Responsible for continued review to ensure the front office coverage support staff and supporting new acquisitions within the region as outlined metrics of 3540 visits per day per PCC
MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities
Thorough knowledge of problemsolving methodologies.
Ability to provide strong leadership and process and procedure creation.
Ability to organize and prioritize various demands.
Strong presentation communication skills.
Action oriented and driven for results.
An initiativetaker and to work with minimal direction.
Ability to work with a sense of urgency to meet deadlines.
Ability to communicate complex information in a well thoughtout easily understood manner both orally and in writing in a variety of settings and styles.
Ability to delegate and communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to practice time management timely decision making and conflict management.
Commitment to company core values.
Education and Experience
Education: Bachelor s degree; or equivalent combination of education and experience
Experience: 35 years management in healthcare intake front office with direct reports role up to VP or Director level with experience in making changes and or integrations with EMR and standard operation procedure changes rolled out. Physical Requirements and Working Conditions Requires prolonged standing sitting some bending stooping and stretching. Requires eyehand coordination and manual dexterity enough to operate a keyboard mouse photocopier telephone calculator and other office equipment. Travel for work related activities long hours and frequent weekend work required.
#LIMS1
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
