Systems Support Engineer IT Administrator
Systems Support Engineer IT Administrator
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Job Description
About Maddox:
We are the nations leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina Washington State Texas Idaho and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest fastestgrowing companies in America.
Maddox was founded on Christian values and we are passionate about investing in the people processes and culture that have made this a great place to work.
Discover more at: or Maddox You:
You will be responsible for supporting the technology experience of all Maddox employees and partners the administration of network surveillance and building access control systems and for handling both vendor management and administration of a widerange of bestinclass industry software. The systems you will oversee touch every area of the organization.
Your work will enable your colleagues to perform their tasks with speed and efficiency enabling them to purchase recondition and sell industrial transformers better than anyone else in the market. Your handson proactive approach to maintenance your speedy responses to support requests and your ability to identify problems and solve them quickly will give Maddox a competitive edge.
You will respond to internal user support requests with the posture of a firstclass customer success agent and resolve issues in a timely manner. You will provide users with access to systems investigate and troubleshoot software and hardware failures coordinate with external support teams and vendors solve both documented and novel problems that arise within our various 3rd party systems and replace faulty equipment.
You will proactively ensure that all Maddox team members have the technological tools they need to be successful. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.
About Maddoxs Systems:
Maddox maintains a givethebest/expectthebest attitude. Our team is equipped with MacBook Pros docks and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipendsupported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.
We exclusively employ cloudbased solutions that enable our team to work from anywhere. We prefer to integrate singlefocus bestinclass SaaS products rather than rely on allinclusive enterprise solutions. Solutions we currently employ include: Apple MacBooks and iPads Apple Business Manager Mosyle MDM Google Workspace Slack Ubiquiti Unifi (Network Protect Access UID) Zoom RingCentral Odoo Pipedrive Asana Adobe products Zapier QuickBooks Time Office 365 and others. More about You:
- You excel at delivering clear timely communication via phone email and chat with a keen eye for detail and a focused approach.
- You enjoy and are adept at engaging with customers of all technical backgrounds.
- You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
- Your ability to read the room ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
- Your work style prioritizes collective success over solo or hero efforts.
- You exercise strong systems thinking and youre a proactive selfstarter.
- Youre comfortable and capable of triaging researching and resolving complex problems.
- You bring handson experience in network surveillance and/or door access control installation and configuration/management.
- You have a strong technical background and as a fast learner you quickly adapt to new technologies and user/business contexts.
- You have a knack for project management and a proven trackrecord of successfully delivered IT projects that drive business objectives forward.
Experience & Education:
If you have 10 years of related experience thats great! We also love investing in promising earlycareer candidates with the right aptitude attitude and ambition. This is not an entrylevel role; current professional experience is required.
Basics: Fulltime. The schedule is generally 8:00 AM to 5:00 PM local with some flexibility required to coordinate support coverage with team members perform network upgrades special IT projects aid manufacturing ops as needed etc. Paid timeoff paternity/maternity leave 401k matching health/wellness benefits etc. Smokefree drugfree workplace.
Travel: You will be primarily based out of our Batavia OH offices. Infrequent shortduration travel to various Maddox facilities around the United States will be required from time to time.
Pay: Starting range with bonus: $70k$100k commensurate with applicable experience. Plus up to $1k/month wellness stipend and other benefits.
Pro Tip: We get a LOT of applicants so if you want to stand out write a few sentences telling us what stood out to you and why you think youd thrive in this particular opportunity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
