Fire Service Technician V
Fire Service Technician V
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Job Description
Fire Service Technician V
Be part of the future!
We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- ShortTerm and LongTerm Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do
Receive service calls from Service Resource Center including a brief description of equipment/system malfunctions.
Responsible for contacting customer representative and ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices and bulletins modification notices etc. to repair equipment.
Service troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnell.
Read and interpret blueprints diagrams submittals specifications software/systems programs schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled Oncall rotation. Help to train or mentor others on the service team.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned.
How you will do it
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram device replacement/repair resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources information material and support to assure efficient of all assigned tasks.
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Position involves the programming of fire alarm security and access control system panels.
Experience CCTV and IT and IP networks a plus.
Complete and submit all required taskrelated activity productivity and other documentation in a timely manner.
On call and after hours work required on occasion at customer need.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for
Required
7 plus years experience with fire alarm access control security intrusion sound and communications systems
Must be able to interpret blueprints diagrams and specifications.
A good working knowledge of computers is necessary.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 5070 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders scaffolding and high lift equipment up to 40 feet working within ducts crawl spaces above ceilings etc
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to implement and follow safety guidelines and procedures at all times.
Strong organizational skills positive attitude and an ability to learn quickly.
Possess a valid drivers license and driving record that meets company requirements.
Retain any licenses that are required by National State and Local codes.
Preferred
Technical training preferred
NICET II preferred
HIRING HOURLY RANGE: $30$40 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
