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You will be updated with latest job alerts via emailKey Responsibilities
Develop and grow trusted relationships with key clients
Build thorough understanding of key customer needs and requirements
Take ownership of driving repeat transactions and minimizing churn
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to
maintain trust
Prepare regular reports of progress and forecasts using key account metrics
Defend and Grow Client Revenue Cross sell & up sell to existing client portfolio to
increase penetration
Liaison with key decision makers Business Managers Risk Managers Product
Managers etc. in banks and financial institutions to identify new opportunities and
grow existing business
Gather and decipher the clients requirements and suggest how various spocto
solutions can be implemented to enhance and improve the existing processes and focus
not just on product sales but also pitch new solution ideas.
Understand and manage engagements to meet client expectations and build deepen
and broaden client relationships
Demonstrate excellence in engagement delivery strategic problem solving and strong
client relations at senior executive levels
Work closely with internal teams for resolving client queries to ensure high quality
delivery of service and timely resolution of all member issues
Monthly business review and governance Documenting end to end sales activities and
communication on sales platform and workflows used by the company Client
Governance Matrix on scheduled monthly quarterly reviews to be defined and
conducted.
Ensure timely receipt of payments against Invoices Detailed competition mapping
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability or age.
Required Experience:
Manager
Full-Time