Software Dev Engineer II Customer Engagement Technology
Software Dev Engineer II Customer Engagement Technology
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Amazon is broadly recognized as number one in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features Customer Relationship Management (CRM) contact center infrastructure and various client applications.
The team is at the forefront of transforming how we serve our customers. Were a passionate group dedicated to leveraging the power of Large Language Models (LLMs) to create scalable solutions. Imagine AIpowered tools that empower agents to resolve issues faster and provide a more personalized experience for each customer. Thats what we build! We also develop innovative systems that incorporate HumanintheLoop (HITL) functionality ensuring the perfect blend of automation and human expertise while collecting quality data for the model to improve.
Were looking for a FullStack Developer to lead the charge in building the future of our global customer service. Youll be designing and crafting innovative systems that empower our teams worldwide to deliver worldclass service at lightning speed. As the key technical stakeholder youll collaborate closely with Product Managers and endusers to define the vision for these gamechanging tools. Buckle up and leverage the full power of AWS to build highly scalable lowmaintenance applications. This is your chance to make a real global impact and own your craft as you shape the future of our customer service technology.
Key job responsibilities
Influence product strategy through feature definition and system architecture design.
Establish and champion engineering best practices for quality assurance.
Set strong technical foundations for future product phases.
Build reliable scalable and highperformance distributed systems.
Work collaboratively with crossfunctional teams including business and technical partners.
Solve complex system software challenges.
Maintain a customercentric approach to software development.
A day in the life
The bulk of an average day is centered around designing and building features to enhance existing applications. The other elements of a typical day include:
a) Working on adhoc requests and bug fixes
b) Participating in document reviews with product managers and stakeholders
c) Supporting and delegating tickets while oncall
d) Team meetings and presentations/learning sessions
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The team is at the forefront of transforming how we serve our customers. Were a passionate group dedicated to leveraging the power of Large Language Models (LLMs) to create scalable solutions. Imagine AIpowered tools that empower agents to resolve issues faster and provide a more personalized experience for each customer. Thats what we build! We also develop innovative systems that incorporate HumanintheLoop (HITL) functionality ensuring the perfect blend of automation and human expertise while collecting quality data for the model to improve.
Were looking for a FullStack Developer to lead the charge in building the future of our global customer service. Youll be designing and crafting innovative systems that empower our teams worldwide to deliver worldclass service at lightning speed. As the key technical stakeholder youll collaborate closely with Product Managers and endusers to define the vision for these gamechanging tools. Buckle up and leverage the full power of AWS to build highly scalable lowmaintenance applications. This is your chance to make a real global impact and own your craft as you shape the future of our customer service technology.
Key job responsibilities
Influence product strategy through feature definition and system architecture design.
Establish and champion engineering best practices for quality assurance.
Set strong technical foundations for future product phases.
Build reliable scalable and highperformance distributed systems.
Work collaboratively with crossfunctional teams including business and technical partners.
Solve complex system software challenges.
Maintain a customercentric approach to software development.
A day in the life
The bulk of an average day is centered around designing and building features to enhance existing applications. The other elements of a typical day include:
a) Working on adhoc requests and bug fixes
b) Participating in document reviews with product managers and stakeholders
c) Supporting and delegating tickets while oncall
d) Team meetings and presentations/learning sessions
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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