Mobile Operations Coordinator - House Calls Program
Mobile Operations Coordinator - House Calls Program
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Company Description
The mission of Oak Street Health is to rebuild healthcare as it should be. We are a rapidly growing innovative company of communitybased healthcare centers delivering higher quality health and wellness care that improves outcomes manages medical costs and provides an unmatched experience for adults on Medicare. The Oak Street model integrates outstanding clinical expertise technology and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities creating a virtuous cycle of improving community health.
We are a national organization serving over 100000 patients and we are growing rapidly. We are a diverse team of care providers service team members technologists community outreach experts business professionals and more all dedicated to our Oaky Values and motivated by our mission. Were looking forward to getting to know you! For more information visit .
Program Overview
Oak Street delivers highquality primary care to Medicare patients in their home. The @HOME program takes a teambased approach to providing outstanding patient care. Our Care Teams consisting of a Provider Medical Assistant/Scribe (CIS/MA) Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) build individual relationships across a panel of about 75 patients seen monthly. The Care Team is responsible for delivering excellent hightouch primary care and coordinating the care of our patients throughout the healthcare delivery system.
Role Description
The House Calls Mobile Operations Coordinator (MOC) serves as an integral part of the inhome care team. The MOC coordinates logistics and scheduling for patients and teams ensures wraparound clinical care for our patients and provides telephonic support directly to our patients and families in our innovative homebased care program. Additionally the MOC works directly with the care team to help identify and bridge gaps in care when patients return from the hospital or experience other challenges.
Core Responsibilities
Prepare daily visit schedules including routing and logistics planning
Answer incoming calls voice mails and escalation of needs
Complete patient appointment confirmation calls and update patient information as needed in electronic medical record
Conduct outbound calls including outreach and scheduling of new patients as instructed
Monitor incoming faxes and distribute to appropriate care teams
Manage patient panel registry
Coordinate patient transition back to center as needed
Request patient medical records
Monitor patient admissions and schedule postdischarge visits
Followup on DME and Home Health orders
Followup on Specialty Appointments including arranging transportation when necessary
Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations
Other duties as assigned
What were looking for
Genuine passion for primary care and reaching vulnerable patients
Demonstrated ability to collaborate effectively in a team setting
Willingness to learn and be accountable for EMR documentation and workflows
Excellent communication followup teamwork and problemsolving skills
Desire to be a part of a fastpaced innovative qualitydriven organization
Required Qualifications
Strong computer skills: Ability to quickly navigate and use multiple computer programs to include but not limited to: Gmail MS Word or Google Docs Excel or Google Sheets etc.
Professional phone etiquette
Bilingual a plus (in Spanish Polish Russian or other languages spoken by people in the communities we serve)
Medical background preferred
Experience in customer service setting strongly preferred
Some college preferred
US work authorization
What does being Oaky look like
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health
Oak Street Health is on a mission to Rebuild healthcare as it should be providing personalized primary care for older adults on Medicare with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients communities and focused on the quality of care over volume of services. Were an organization on the move! With over 150 locations and an ambitious growth trajectory Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits
Missionfocused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation sick time and investment/retirement 401K match options
Health insurance vision and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 $38.82This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 09/25/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
IC
Employment Type
Full-Time
