Client Advocate - Group Insurance Corp Benefits - NFP AON Wayne PA

MidAtlantic Employers' Association

Posted on : 12-04-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Wayne, PA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 12-04-2025

Job Description

Invite a friend

Job Description:

Client Advocate Group Insurance

(Corporate Benefits)

NFP an AON Company

Wayne PA

Who We Are:

NFP an Aon Company is a multiyear Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk workforce wealth management and retirement challenges through custom solutions and a peoplefirst approach. To learn more please visit: .

Summary: As a Client Advocate you will be a member of our client facing teams responsible for responding and resolving client/employee needs on a variety of topics.

Your responsibilities:

Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the client needs such as benefits eligibility and claims financial spending accounts and correspondence.
Help guide and educate clients and their employees about the fundamentals and benefits of their lines of coverage
Intervene with care providers (doctors offices) on behalf of the customer to assist with resolving claims and billing discrepancies
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely followup with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: efficiency quality and customer satisfaction
Process member administration requests within carrier databases
Research resources the vendor has available for the client to utilize such as wellness initiatives
Make sure client remains compliant with federal and state laws
Building client relationships
Client database maintenance
General administrative duties

Experience and Skills:

Required Experience/ Characteristics:

Minimum 2 years of experience with customer service in employee benefits field
Demonstrate ability to listen skillfully collect relevant information determine immediate requests and identify the current and future needs of the member or client
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient in translating healthcarerelated jargon and complex processes into simple stepbystep instructions customers can understand and act upon
Flexibility to customize approach to meet all types of member communication styles and personalities
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

Desired Licenses and/or Certifications:

Life and Health license Required

Benefits

What We Offer:

Were proud to offer a competitive salary PTO & paid holidays 401(k) with match exclusive discount programs health & wellness programs and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because at the end of the day we exist to be there for others.

Salary:

The base salary range for this position is $60000.00 $65000.00. The base salary offered will be determined by factors including but not limited to experience credentials education certifications skill level required for the position the scope of the position and geographic location.

Actual base salary offered will be determined on a casebycase basis.

In addition to the base salary this position may be eligible for performancebased incentives.

NFP and You Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

MidAtlantic Employers' Association

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.