Content WriterOnboarding Specialist
Content WriterOnboarding Specialist
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 55000 - 60000
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
Why should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
#LIDNI
#LIDNI
Your Responsibilities
Any other duties as requested by the Content Writer/Onboarding Specialist you would assist the department by writing editing and redacting technical content for Knowledge Base Articles Internal users guides and publications. You would also be the primary individual responsible for all onboarding and training programs for new team members.
This is a hybrid role and requires regular weekly travel to the Beacon NY office.
This is a hybrid role and requires regular weekly travel to the Beacon NY office.
- Coordinates training for support department personnel including but not limited to classroomstyle teaching videos or elearning.
- Creates and maintains course content manuals or other training materials.
- Manage training documentation for the Support Department including procedures policies and compliance standards.
- Test review and update Knowledge Base Articles from the Americas APAC and EMEA regions.
- Responds to comments added to Knowledge Base Articles.
- Manage and responds to Community forum postings Help with technical problems and Questions about Usage and Configuration.
- Research and analyze lowperformance KBA and how to improve them.
- Research and analyze highperformance KBA and why they are successful.
- Provides monthly report: KBAs published unpublished archived discarded topperforming articles site traffic of support portal.
- Any other duties as requested by management.
What you need to succeed
- 4 years college degree preferably in communications and or 3 years of job experience.
- Would prefer a minimum of 2 years experience supporting installing and configuring Windows software.
- Must be able to demonstrate a high level of competency with software and operating systems in a Windows environment.
- Must possess a thorough understanding of networking protocols (TCP/IP HTTPDNS DHCP)
- Knowledge of databases (MSSQL MySQL Oracle)
- Possess excellent analytical and organizational skills as well as excellent oral and written communication skills in English.
- Some travel may be required.
- May provide leadership coaching and/or mentoring to a subordinate group.
What we can offer
- This is a salary (exempt) position with a annual salary range of $55000 to $60000
- Standard 40 hours work week Monday to Friday from 8:30am to 5:00pm EST
- DocuWare funds $2000/$4000 annually towards single/family HDHP deductible
- Your choice of medical plans (HDHP EPO PPO)
- Short Term Disability 100 company paid)
- Long Term Disability 100 company paid)
- Group Term Life insurance 100 company paid)
- 401(K) with company match
- 12 annual paid holidays and generous PTO plan
- Profit Sharing
- Internationally growing and well established company
- Thorough onboarding & induction period
- Training and development opportunities
- Participation in a positive intercultural company culture with an openness to new ideas
- Virtual instructor led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement
- Flexible Spending & Dependent Care Accounts
- Company events and more
Our Values
New ideas are always welcome here.
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative selfmotivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative selfmotivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
Our application process
1. Prescreening with a Recruiter to get to know each other.
2. Interview with the Recruiter and Hiring Team.
3. Completion of a use case at home.
4. Final interview with Recruiter and Hiring Team to review use case.
2. Interview with the Recruiter and Hiring Team.
3. Completion of a use case at home.
4. Final interview with Recruiter and Hiring Team to review use case.
Your hiring partner
Here you can find us
25 Creek Drive
Beacon NY 12508
Work Authorizations
Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.
EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity/expression national origin age veteran status disability or any other protected category pursuant to federal state or local laws and will not be discriminated against on the basis of any such categories/ values diversity equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including but not limited to during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal state and local laws.
Beacon NY 12508
Work Authorizations
Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.
EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity/expression national origin age veteran status disability or any other protected category pursuant to federal state or local laws and will not be discriminated against on the basis of any such categories/ values diversity equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including but not limited to during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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