Intake Specialist
Intake Specialist
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Job Description
The Intake Specialist is responsible for all phases of the Intake process including but not limited to answering calls from prospective patients their families and referral sources providing program services information and triage and completing the intake process for admission.
The Intake Specialist exercises compassion empathy passion and care in every interaction (calls emails texts chats etc.) while coordinating patient admission to a facility.
They work in conjunction with all members of the treatment and all other necessary departments to facilitate seamless and timely admission to Brookdale.
The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
- Responsible for maintaining all the documentation involved with the Intake process. Including but not limited to verification of identification card (IDs) insurance card and/or prescription card including scanning documents into KIPU.
- Collect co-pay and deductibles.
- Develop and maintain seamless communication and partnership with the clinical medical and nursing departments during and following the intake process.
- Provide an orientation for release of information confidentiality and storage of valuables.
- Provide an overview of Brookdale answering questions related to their treatment experience.
- Respond to inquiries from individuals families and referring providers in a timely and professional manner and brief appropriate administrative clinical and/ or medical staff on these matters.
- Complete all consents as required and appropriate including legal employer Employee Assistance Programs (EAP).
- Coordinate Family Medical Leave Act paperwork and documentation with Patient Experience Manager.
- Maintain consistent and accurate documentation through KIPU or other internal CRM and EMR systems including but not limited to patient admission photograph.
- Positively promotes Brookdale to prospective patients families and employees.
- Regular and predictable attendance is an essential function of the job.
- Performs other duties as assigned.
This is a Enter DOL and Shift Schedule position at one of our Enter LOC programs. Enter compensation information.
Qualifications :
- High school diploma or equivalent required with college degree preferred.
- One-year experience in healthcare admissions in the mental health or substance abuse field preferred.
- Demonstrated computer proficiency. Experience with Office 365 KIPU EMR/ CRM or similar software preferred.
Additional Information :
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.
For more information about our company benefits please visit us at Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
