Sr Product Operations Manager
Sr Product Operations Manager
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$ 102400 - 184600
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
The Sr. Product Operations Manager plays a key role in driving business planning team governance and employee engagement to ensure smooth operations and strategic alignment. This role is responsible for developing and driving governance frameworks handling crossfunctional planning processes and creating engagement initiatives that develop a strong team culture. By analyzing business performance and building strategic models they provide datadriven insights to support decisionmaking and drive operational efficiency. They also lead communication efforts ensuring clarity and alignment across teams. Ultimately this role exists to streamline operations enhance collaboration and support leadership in making informed strategic decisions.Responsibilities:
- Responsible for creating and monitoring success measures and employee accountability standards and communicating product/service performance to product managers as well as Product Management org or other Enterprise functions.
- Monitor product performance data for trends and provide regular reports dashboards and briefings to product managers and business partners on progress towards goals key findings and identified areas of opportunity/risk.
- Make recommendations and decisions to maintain product health reliability and supportability.
- Lead the cross functional identification investigation and resolution of technical issues that impact the assigned portfolio of products.
- Requires the ability to perform indepth analysis of device/network data in partnership with vendors and internal teams assess and communicate business/customer impacts and create/complete short and longterm resolution plans.
- Requires the ability to set the appropriate level of urgency and effectively manage crossfunctional teams to complete achievements and deliverables according to plan.
- Leads pilots and trials to test potential solutions including vendor solutions.
- Initiates and drives cross functional improvement programs and projects targeting efficiency reliability and sustainability.
- Defines expectations success measures go/no go criteria and rollout strategy.
- Audits the solution and validates the desired customer experience.
- Work with prelaunch teams to verify solutions are implemented in future products/services.
- Requires the ability to effectively handle crossfunctional teams to complete milestones and deliverables according to plan.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Qualifications:
- 710 years Experience in technical or wireless industry.
- 47 years Program leadership experience.
- 47 years Experience of channel experience direct channel support role or relevant experience with product/service delivery and support planning.
- 47 years Product testing and validation experience.
- 47 years Product Management or Vendor Management experience.
- 47 years Channel experience or direct channel support role experience.
- Bachelors degree in IT or Engineering required.
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $102400 $184600Corporate Bonus Target: 20
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
