Sr TPM Customer Behavior Analytics
Sr TPM Customer Behavior Analytics
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 133900 - 231400
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
We are seeking a highly experienced Sr. Technical Program Manager to lead our Customer Relationship Management (CRM) initiative within the Customer Behavior Analytics organization. This strategic program aims to revolutionize how Amazon understands and engages with customers across their entire journey. The ideal candidate will drive the technical vision and of complex crossfunctional projects that leverage data science machine learning and personalization technologies to deepen customer engagement and drive business growth.
Key Responsibilities:
Lead the technical strategy and roadmap for the CRM program aligning with Amazons broader customercentric vision
Collaborate with senior leadership to define program goals KPIs and success metrics
Drive crossteam alignment and across Customer Behavior Analytics Personalization and User & Product Marketing Technology teams
Manage complex dependencies and risks across multiple workstreams including data science model development experimentation and product launches
Partner with science engineering product and design teams to deliver innovative customer experiences that drive category discovery and increase engagement
Develop and track programlevel metrics providing regular updates to leadership on progress risks and opportunities
Lead strategic planning for resources budget and timelines to ensure successful delivery of program objectives
The ideal candidate will be a strategic thinker who can translate highlevel business objectives into actionable technical plans. They should be comfortable operating in ambiguity adept at breaking down complex problems and able to drive alignment across diverse stakeholders. Strong leadership skills are essential to motivate teams and navigate organizational challenges.
This role offers an exciting opportunity to shape the future of Amazons customer engagement strategy and drive significant business impact through innovative applications of data and technology. The successful candidate will play a key role in Amazons efforts to build deeper more personalized relationships with customers and unlock new avenues for growth.
Bachelors degree in Computer Science Engineering or related technical field
10 years of technical program management experience
Experience leading largescale crossfunctional technical initiatives
Strong technical background with understanding of software development lifecycles
Proven track record of delivering complex programs with measurable business impact
Excellent analytical and problemsolving skills
Superior written and verbal communication skills
Proficiency with project management tools and methodologies
Masters degree or MBA
5 years of experience leading data science or machine learning initiatives
Deep understanding of personalization technologies and customer analytics
Experience with agile methodologies for managing distributed teams and workstreams
Track record of influencing senior leadership and driving organizational change
Familiarity with Amazons leadership principles and operational processes
Experience in ecommerce or retail technology
Knowledge of data privacy regulations and best practices
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Responsibilities:
Lead the technical strategy and roadmap for the CRM program aligning with Amazons broader customercentric vision
Collaborate with senior leadership to define program goals KPIs and success metrics
Drive crossteam alignment and across Customer Behavior Analytics Personalization and User & Product Marketing Technology teams
Manage complex dependencies and risks across multiple workstreams including data science model development experimentation and product launches
Partner with science engineering product and design teams to deliver innovative customer experiences that drive category discovery and increase engagement
Develop and track programlevel metrics providing regular updates to leadership on progress risks and opportunities
Lead strategic planning for resources budget and timelines to ensure successful delivery of program objectives
The ideal candidate will be a strategic thinker who can translate highlevel business objectives into actionable technical plans. They should be comfortable operating in ambiguity adept at breaking down complex problems and able to drive alignment across diverse stakeholders. Strong leadership skills are essential to motivate teams and navigate organizational challenges.
This role offers an exciting opportunity to shape the future of Amazons customer engagement strategy and drive significant business impact through innovative applications of data and technology. The successful candidate will play a key role in Amazons efforts to build deeper more personalized relationships with customers and unlock new avenues for growth.
Bachelors degree in Computer Science Engineering or related technical field
10 years of technical program management experience
Experience leading largescale crossfunctional technical initiatives
Strong technical background with understanding of software development lifecycles
Proven track record of delivering complex programs with measurable business impact
Excellent analytical and problemsolving skills
Superior written and verbal communication skills
Proficiency with project management tools and methodologies
Masters degree or MBA
5 years of experience leading data science or machine learning initiatives
Deep understanding of personalization technologies and customer analytics
Experience with agile methodologies for managing distributed teams and workstreams
Track record of influencing senior leadership and driving organizational change
Familiarity with Amazons leadership principles and operational processes
Experience in ecommerce or retail technology
Knowledge of data privacy regulations and best practices
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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