Customer Success Manager Amazon

Amazon Renewed is the premier shopping destination for highquality preowned and refurbished products in thirteen marketplaces (NA3 EU7 IN AU JP) with supply from qualifying 3P Sellers Retail Vendors and Amazon. We aspire to transform how Customers discover and buy highquality preowned products by providing a Customer experience that combines the trust and convenience of buying New with the savings of buying Used. We earn Customer trust by setting a high and consistent bar for likenew product quality qualifying and performance managing Suppliers and offering an extended Amazonbacked guarantee to all Renewed products.

We are seeking a talented enthusiastic and customerobsessed account executive to help grow the Renewed Europe business by focusing on the strategic aspects of managing relationships with our largest Selling partners. The leader is responsible for building strategic relationships and articulating a clear vision for optimizing Amazonwide engagement. The ability to thrive in a fastpaced complex and ambiguous work environment is critical to success in the role.

As a Renewed Customer Success Manager you will be responsible for accelerating sales growth expanding selection and improving retention amongst existing Seller partners. You will create innovative ways to identify new selection merchandising and operational improvement opportunities through partnership with internal and external stakeholders. The leader is responsible for selling at the most strategic level within the account to implement a broader strategy of earning acceptance within Selling partners to invest in various initiatives. The role will also involve ownership of strategic projects and initiatives requiring a high level of engagement and alignment with internal stakeholders and Selling partners to deliver results.

This is a unique opportunity to influence a fast growing and relatively new business on Amazon. The ideal candidate will be a selfstarter with a passion for creative problemsolving a strong bias for action and the ability to quickly earn trust. Excellent interpersonal verbal and written communication analytical and presentation skills are required. The ability to thrive in a fastpaced ambiguous and demanding work environment is critical to success in this role.

Key job responsibilities
Manage a number of highpriority suppliers to help them grow on Renewed across EU7 by ensuring they understand our policies tools and promotional opportunities.
Define the overall vision strategy and input/output goals for portfolio suppliers working at the most senior level within these businesses to meet these goals.
Conduct deep dives to report on the performance of portfolio businesses at EUlevel surfacing insights and using these to shape our global Account Management strategy.
Use the Voice of the Customer to identify opportunities for Renewed to improve our products business processes systems and tools for all of our 3rd party suppliers.
Partner with internal Amazon teams (including Renewed Tech Leadership Operations and Category Management) to implement and drive these improvement projects.

About the team
Amazon Renewed is the home of LikeNew products. Through Renewed customers can purchase products across a range of categories including smartphones PCs and tablets benefiting from the pricesavings and lower environmental impact of buying preowned. Renewed is live across 13 geographies worldwide. This role is based in Luxembourg HQ for the Renewed International business.

Bachelors degree or equivalent experience
4 years professional experience working in clientfacing roles with a focus on data analysis and account management
Experience using analysis reporting modeling and forecasting to gather data for the purpose of making business decisions
Proven ability to manage multiple competing priorities simultaneously and influence stakeholders across disciplines and levels of the business
Excellent interpersonal and communications (both verbal and written) skills
Demonstrated decision making problem solving and negotiating skills
Business Proficient in English

Effective Clevel communication skills
SQL skills
MBA
Work experience preferably in the eCommerce online advertising retail technology or software

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72000/year in our lowest geographic market up to $154000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.