UX Research Ops Program Manager DDG Design Quality
UX Research Ops Program Manager DDG Design Quality
Posted on :
12-04-2025
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1 Vacancy
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Job Description
The UX Research Ops Program Manager for Design Quality will be part of the Devices & Services Design Groups (DDG) Design Strategy Systems & Operations organization. This role will report into our Sr. Manager of Design Quality and partner very closely with our Design Program Management and Design Systems team as well as the Design leaders across Amazons Devices & Services business to define operationalize and scale the quality bar across DDGs major design functions (interaction design expressions design research operations).
As a UX Research Ops Program Manager you will be instrumental in helping shape the future of user experiences within the Devices & Services Design Group (DDG). You will join our Design Quality team responsible for accelerating highquality harmonious design by defining and scaling the standards that ensure exceptional product experiences across all DDG design disciplines and delivery mechanisms. Reporting to the Sr. Manager of Design Quality you will support the DDG UX Research (UXR) team which enables Amazons Devices and Alexa business to make informed decisions based on sound mixedmethod research. You will be responsible for managing the daytoday our fleet of UX Labs partnering closely with the UX Research Ops Lead to enable our user research to deliver results faster and with increased efficiency.
Key job responsibilities
UX Labs Support:
Ensure dedicated lab facilities are consistently maintained fully functional and ready for use.
Troubleshoot and resolve infrastructure issues quickly with creative lowfriction solutions to minimize downtime.
Research evaluate and integrate new AV technologies to enhance lab capabilities and remove technical barriers for researchers.
Support the use and integration of advanced tools including biometrics and human factors technologies tailored to evolving research needs.
Adapt lab setups to meet each researchers specific data capture requirements ensuring flexibility and reliability.
Author and maintain clear scalable documentation for lab usage supporting both local (Seattle) and global UX Lab operations.
Operations Coordination:
Provide daytoday operational support for the UXR team with an understanding of the unique workflows across different research verticals.
Train UX researchers on evolving lab processes through clear documentation handson support and proactive collaboration.
Assist in onboarding and coordinating thirdparty vendors to support lab and research operations.
Occasionally partner with broader Devices & Services teams and the wider Amazon UX Research community to consult and share Research Operations best practices.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. DDGs mission is to bring to life delightful easytouse and high value experiences for our customers.
3 years in Research Ops Design Ops AV/IT support or a related operational role
Proven ability to manage and execute projects involving lab infrastructure tooling or vendor coordination
Experience identifying and implementing process improvements that increase efficiency and reduce friction
Clear communicator with experience creating documentation and training materials
Familiarity with user research methodologies and tools
Foundational knowledge of AV systems design networking infrastructure content management systems
Experience managing and executing projects involving lab setup infrastructure improvements or technology integration
Strong problemsolving skills with the ability to adapt quickly to shifting technical and team needs
Passion for operational excellence and enabling great research through seamless support
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a UX Research Ops Program Manager you will be instrumental in helping shape the future of user experiences within the Devices & Services Design Group (DDG). You will join our Design Quality team responsible for accelerating highquality harmonious design by defining and scaling the standards that ensure exceptional product experiences across all DDG design disciplines and delivery mechanisms. Reporting to the Sr. Manager of Design Quality you will support the DDG UX Research (UXR) team which enables Amazons Devices and Alexa business to make informed decisions based on sound mixedmethod research. You will be responsible for managing the daytoday our fleet of UX Labs partnering closely with the UX Research Ops Lead to enable our user research to deliver results faster and with increased efficiency.
Key job responsibilities
UX Labs Support:
Ensure dedicated lab facilities are consistently maintained fully functional and ready for use.
Troubleshoot and resolve infrastructure issues quickly with creative lowfriction solutions to minimize downtime.
Research evaluate and integrate new AV technologies to enhance lab capabilities and remove technical barriers for researchers.
Support the use and integration of advanced tools including biometrics and human factors technologies tailored to evolving research needs.
Adapt lab setups to meet each researchers specific data capture requirements ensuring flexibility and reliability.
Author and maintain clear scalable documentation for lab usage supporting both local (Seattle) and global UX Lab operations.
Operations Coordination:
Provide daytoday operational support for the UXR team with an understanding of the unique workflows across different research verticals.
Train UX researchers on evolving lab processes through clear documentation handson support and proactive collaboration.
Assist in onboarding and coordinating thirdparty vendors to support lab and research operations.
Occasionally partner with broader Devices & Services teams and the wider Amazon UX Research community to consult and share Research Operations best practices.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. DDGs mission is to bring to life delightful easytouse and high value experiences for our customers.
3 years in Research Ops Design Ops AV/IT support or a related operational role
Proven ability to manage and execute projects involving lab infrastructure tooling or vendor coordination
Experience identifying and implementing process improvements that increase efficiency and reduce friction
Clear communicator with experience creating documentation and training materials
Familiarity with user research methodologies and tools
Foundational knowledge of AV systems design networking infrastructure content management systems
Experience managing and executing projects involving lab setup infrastructure improvements or technology integration
Strong problemsolving skills with the ability to adapt quickly to shifting technical and team needs
Passion for operational excellence and enabling great research through seamless support
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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