Subsidiary Customer Engagement Leader Shopbop
Subsidiary Customer Engagement Leader Shopbop
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 141400 - 233800
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
Shopbop and Zappos two Amazon Fashion subsidiaries is seeking a strategic datadriven Customer Engagement Leader to develop and execute unified loyalty and engagement strategies across Shopbop and Zappos. This role will oversee customer loyalty programs personal shopping services and Amazon Prime integration while driving initiatives that build customer retention and deliver profitable growth for both businesses. This position requires a leader who can combine analytical rigor with creative thinking to enhance customer experiences across two distinct fashion businesses leveraging insights from each to drive innovation and growth.
The ideal candidate will be customerobsessed comfortable with ambiguity and experienced in developing engaging loyalty programs that drive measurable business results. This role sits at the intersection of customer experience data analytics and strategic planning requiring both technical proficiency and deep understanding of fashion customer behavior. The position reports to senior leadership and partners with cross functional teams across loyalty programs and personal shopping services
Key job responsibilities
Drive strategic vision for customer engagement that aligns with business goals while staying ahead of industry trends in loyalty programming and personalized service
Design and implement effective customer loyalty strategies across both businesses including Amazon Prime
Partner with and influence Product Marketing Tech and Customer Service teams on new engagement features and customer experience initiatives
Establish and track key performance metrics for customer retention satisfaction and program effectiveness
Lead data analysis and testing initiatives to optimize customer engagement strategies and identify growth opportunities
Build and maintain strategic relationships across both businesses fostering crossfunctional collaboration
Deliver weekly monthly and annual business reviews to senior leadership
Participate in forwardplanning and longterm strategy decisions
7 years of experience in marketing product management strategy or consulting
Bachelors degree
Demonstrated success in developing customer retention programs
Strong crossfunctional leadership experience
Excellence in data analysis and deriving actionable insights
Track record of building and scaling customer loyalty initiatives
MBA or advanced degree
Experience with luxury or fashion retail
Knowledge of loyalty program design and implementation
Proven success in managing complex multibrand initiatives
Experience with Amazon writing
Strong understanding of ecommerce platforms and digital customer experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141400/year in our lowest geographic market up to $233800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidate will be customerobsessed comfortable with ambiguity and experienced in developing engaging loyalty programs that drive measurable business results. This role sits at the intersection of customer experience data analytics and strategic planning requiring both technical proficiency and deep understanding of fashion customer behavior. The position reports to senior leadership and partners with cross functional teams across loyalty programs and personal shopping services
Key job responsibilities
Drive strategic vision for customer engagement that aligns with business goals while staying ahead of industry trends in loyalty programming and personalized service
Design and implement effective customer loyalty strategies across both businesses including Amazon Prime
Partner with and influence Product Marketing Tech and Customer Service teams on new engagement features and customer experience initiatives
Establish and track key performance metrics for customer retention satisfaction and program effectiveness
Lead data analysis and testing initiatives to optimize customer engagement strategies and identify growth opportunities
Build and maintain strategic relationships across both businesses fostering crossfunctional collaboration
Deliver weekly monthly and annual business reviews to senior leadership
Participate in forwardplanning and longterm strategy decisions
7 years of experience in marketing product management strategy or consulting
Bachelors degree
Demonstrated success in developing customer retention programs
Strong crossfunctional leadership experience
Excellence in data analysis and deriving actionable insights
Track record of building and scaling customer loyalty initiatives
MBA or advanced degree
Experience with luxury or fashion retail
Knowledge of loyalty program design and implementation
Proven success in managing complex multibrand initiatives
Experience with Amazon writing
Strong understanding of ecommerce platforms and digital customer experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141400/year in our lowest geographic market up to $233800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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