ESG Client Success Operations Specialist

Lets be #BrilliantTogether

ISS STOXX is hiring a ESG Client Success Operations Specialist to join the Mumbai Team (Goregaon East).

Overview:

ISS ESGs Client Success team works closely with investors to ensure that they optimize their use of ISS ESG data in their investment and stewardship individual in this role will be part of a team that maximizes user satisfaction and business renewal rates through highquality proactive and reactive interaction with clients.

To succeed in this role you need to have a genuine interest in area of Sustainable and Responsible investments including all aspects of Environmental Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide worldclass client service and interact successfully with internal sales research and product teams that provide essential support in meeting client needs. The role requires a high level of professional skills excellent communication skills the ability to multitask and manage timelines in a fastpaced environment as well as a flexible and solutionsoriented attitude.

Responsibilities:

• Engage with clients and/or partners to manage an accurate and timely due diligence response process in collaboration with Sales Marketing Client Service

• Independently maintain and continuously enhance tracking methods for due diligence requests

• Maintain response library in firm tool; ensure timely review of information with key stakeholder including compliance and legal

• Work with Specialists on client onboarding/offboarding platform support and logistical support for client deliveries

• Lead broadbased client communications on solutions enhancements

• For a segment of clients own and manage client inquiry and issue resolution process utilizing SalesForce and other internal tools

• Develop or assist in the development of key client documentation for solutions (eg data dictionaries user guides etc.

• Provide platform expertise to users of ISS ESGs platforms. Assist clients with primarily technical platform inquiries; provide firsttier training on platform functionality

• Support onboarding of new platform users

• Work with clients to troubleshoot platform issues if they arise

• Analyze platform usage patterns to identify risks and opportunities

• Conduct platform testing and provide vital market feedback on platform functionality to product teams

• Ensure that internal systems adequately track and capture client interactions

• Communicate key client insights to Client Success Specialists and other internal stakeholders.

• Perform testing of new product features

Qualifications:

• Bachelors degree MBA or masters degree will be a plus.

• 1 years of experience in a client service research or clientfacing data analysis role.

• Experience with DDQ (Due diligence questionnaire) will be a plus.

• Experience with project management and CRM applications such as Salesforce JIRA or similar planning and tracking applications.

• Experience with knowledge management or RFP response tools such as Confluence or RFPIO.

• Must be highly organized analytical and detail oriented.

• Selfstarter who takes initiative learns quickly in a fastpaced environment and will implement new methods to improve ways of working.

• Experience in the investment management SRImarket or corporate governance industries is a plus.

• Experience (or demonstrable desire to gain such experience) in working with data and related methodologies strongly preferred

• Must be a consummate team player and comfortable with working across several functional organizations (et. research product management development sales).

• Advanced Microsoft Excel proficiency required.

• Proactively integrate new technologies for more advanced analytics including and not limited to PowerFlow PowerApps Power BI and Machine Learning.

• Proactive positive attitude innovative motivated clientoriented andcommercially awarethinker with strong attention to detail.

• Demonstrated project management skills define scope resources andtimelinesand manage to deliverables.

• Ability to work in a global fastpaced dynamic environment together with strong multitasking skills are important in this role

• Excellent communication skills.

• Absolute personal and business integrity.

#ENTRYLEVEL

#ESG

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What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer topnotch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majorityowned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices engage on responsible investment issues and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data analytics and advisory services to help financial market participants understand measure and act on climaterelated risks across all asset classes. In addition ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

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Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a nondiscriminatory basis consistent with all applicable federal state and local requirements.