Customer Service Worker-UsherPowered Cart Operator Continuous
Customer Service Worker-UsherPowered Cart Operator Continuous
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Job Description
CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success both for our students and our employees. We have a relentless passion for celebrating diversity equity and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. If this sounds like you youve come to the right place. Learn more: Duties
Under general supervision the Customer Service WorkerUsher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists renters guests and audience in accordance with various aspects of public convenings at The Soraya including but not limited to security safety parking venue access ticketing and seating VIP protocols providing exit instructions in the event of an emergency and other policies and procedures
- Works across various customer service teams including but not limited to Audience Services Artists Entrance and/or Production Hospitality.
- Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items food and beverage and use of recording devices within the theatre; basic crowd control.
- Monitors security cameras and watches for approaching artists staff and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock.
- Ensures that all backstage guests are properly credentialed and accounted for and assists with guest management during backstage meetandgreet events.
- Performs other duties as assigned.
*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: as The Soraya Usher for at least one 1 semester preferred. Current American Heart Association or Red Cross CPR AED and/or First Aid and TIPS (Training for Intervention ProcedureS) certifications also preferred. Knowledge Skills & Abilities Pay Benefits & Work Schedule General Information Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity religion or religious creed nationality age gender gender identity gender expression sexual orientation genetic information medical condition marital status veteran or military status and disability. Reasonable accommodations will be provided for applicants with disabilities who selfdisclose by contacting Recruitment Services at.
Employment Type
Full-Time
