Field Business Development Ops Manager - APAC and Japan ANZ Enterprise Support
Field Business Development Ops Manager - APAC and Japan ANZ Enterprise Support
Posted on :
11-04-2025
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1 Vacancy
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Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Would you like join the operations organization for one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support (ES) Strategy and Operations (ES S&O) is hiring!
The Customer Lifecycle team within Enterprise Support Strategy Operations and Enablement (SOE) is looking for a smart enthusiastic and creative thought leader with a strong background in sales operations and supporting field organizations. This individual contributor leader will own the daytoday operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Field BD leadership to drive revenue growth and increase adoption of AWS Support Services in line with GTM strategy.
We are looking for a senior leader who can leverage their depth of operations experience to drive the performance effectiveness and efficiency of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from daytoday operations to delivering business insights and recommendations to owning and executing key field BD operations activities and mechanisms within the geographies (ie. Territory planning) to driving strategic planning activities within the geographies to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically act tactically write effectively and display strong analytical and critical thinking skills. The candidate must also be able to build strong crossfunctional working relationships and demonstrate exceptional influencing capabilities organizational skills and attention to detail. This is a handson position the ideal candidate must be willing to roll up the sleeves dive deep and solve important business problems.
Key job responsibilities
As a Sr. Sales Operations Manager your role is critical and highly visible across the organization. Your key responsibilities include but are not limited to:
Own P&L in partnership with Line of Business leadership for one or more geographies: accurately plan forecast and execute on the monthly quarterly yearly objectives
Act as Single Point of Contact for the Line of Business for one or more geographies
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
Lead strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Define and lead the Premium Support Business Development rhythm of business
Manage the development of continuouslyevolving forecast models and methodologies owning the quantitative analysis of the performance of our sales team customers prospects partners markets and products/services including any cadenced reporting.
Ideate and lead initiatives focused on driving business performance efficiency and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive of gotomarket strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales finance ES Leaders HR sales operations and other stakeholders
Ensure consistent and efficient of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards processes and programs.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of sales operations or equivalent experience
Bachelors degree or equivalent
5 years of Microsoft Excel experience
Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
Experience defining refining and implementing sales processes procedures and policies or equivalent
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations
Experience working within a highgrowth technology company
10 years of sales operations or equivalent experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Would you like join the operations organization for one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support (ES) Strategy and Operations (ES S&O) is hiring!
The Customer Lifecycle team within Enterprise Support Strategy Operations and Enablement (SOE) is looking for a smart enthusiastic and creative thought leader with a strong background in sales operations and supporting field organizations. This individual contributor leader will own the daytoday operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Field BD leadership to drive revenue growth and increase adoption of AWS Support Services in line with GTM strategy.
We are looking for a senior leader who can leverage their depth of operations experience to drive the performance effectiveness and efficiency of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from daytoday operations to delivering business insights and recommendations to owning and executing key field BD operations activities and mechanisms within the geographies (ie. Territory planning) to driving strategic planning activities within the geographies to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically act tactically write effectively and display strong analytical and critical thinking skills. The candidate must also be able to build strong crossfunctional working relationships and demonstrate exceptional influencing capabilities organizational skills and attention to detail. This is a handson position the ideal candidate must be willing to roll up the sleeves dive deep and solve important business problems.
Key job responsibilities
As a Sr. Sales Operations Manager your role is critical and highly visible across the organization. Your key responsibilities include but are not limited to:
Own P&L in partnership with Line of Business leadership for one or more geographies: accurately plan forecast and execute on the monthly quarterly yearly objectives
Act as Single Point of Contact for the Line of Business for one or more geographies
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
Lead strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Define and lead the Premium Support Business Development rhythm of business
Manage the development of continuouslyevolving forecast models and methodologies owning the quantitative analysis of the performance of our sales team customers prospects partners markets and products/services including any cadenced reporting.
Ideate and lead initiatives focused on driving business performance efficiency and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive of gotomarket strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales finance ES Leaders HR sales operations and other stakeholders
Ensure consistent and efficient of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards processes and programs.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of sales operations or equivalent experience
Bachelors degree or equivalent
5 years of Microsoft Excel experience
Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
Experience defining refining and implementing sales processes procedures and policies or equivalent
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations
Experience working within a highgrowth technology company
10 years of sales operations or equivalent experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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