Engineer III Field Service TEM - Boston MA
Engineer III Field Service TEM - Boston MA
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1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Able to lift 40 lbs. without assistanceJob Description
When youre part of Thermo Fisher Scientific youll do daring work and join a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
Location/Division Specific Information
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries increase productivity and ultimately change the world. The MSD EM business designs manufactures and supports the broadest range of highperformance microscopy workflow solutions that provide images and answers in the micro nano and picometer scales.
Combining hardware and software expertise in electron ion and light microscopy technologies with deep application knowledge in the materials science life sciences semiconductor electronics and natural resources markets the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.
Here are some of the products you might support our customers with:
- Corporate organization
- Overview of our instruments
- Inside the Titan Transmission Electron Microscope
- How to make a microscope
How you will make an impact:
The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the onsite installation servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM) Scanning Electron Microscopy (SEM) Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct onsite installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.
What you will do:
- As the primary regional field service engineer ensure customer needs are met applying appropriate resources
- Conduct onsite installation of sophisticated equipment and follow testing procedures to ensure proper working order
- Conduct onsite scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers system users and company personnel
- Successfully complete technical training as required; identify and successfully complete specialist training based on microscopes in the region
- Proactively seek out additional learning opportunities both inside and outside of the region
- Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
- Travel often on short notice to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Be able to perform Preventative Maintenance on assigned tools
- Partner with colleagues to acquire technical guidance needed to problemsolve systems solutions
- Provide training for customers and users on system maintenance
- Make yourself available to train and mentor new field service engineers
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide recommendations for various reports including identifying and isolating unique problems with system
How you will get here:
Education
University degree in electronics physics engineering computer science or similar field preferred; or 510 years of equivalent combination of education skills and experience
Experience
510 years Experience:
- Operating troubleshooting repairing and calibrating complex analysis tools such as SEM TEM FIB Prober or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV) a plus but not required.
- Experience operating Oscopes digital voltmeter and logical problem solving.
Knowledge Skills Abilities
- Demonstrated ability to lead complex technical issues
- Ability to partner effectively with customers and colleagues
- Excellent interpersonal communication teamwork/building time management organizational problem solving conflict management and customer service skills
- Ability to work under pressure with a consistent record to make decisions with minimal direct supervision.
- Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
- Must be willing to travel 2550 of the time.
- Must possess a valid drivers license and passport and travel regionally and internationally as the need arises.
Physical Requirements
- Extensive walking may be required.
- May work at customer locations in office environment to include cubicles and/or in laboratory environments.
- Must be able to secure entrance to US Government laboratories and facilities
- Potentially pass through areas where chemicalbased allergens may be in use (such as penicillin tetracycline etc)
- Depending on area of building personal protective equipment may be worn to include lab coats coveralls hood facemask hairnets safety gloves safety glasses steel toe shoes and/or bump hats.
- Physical requirements include the ability to lift up to 50 lbs.
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values Integrity Intensity Innovation and Involvement working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Employment Type
Full-Time
