Operations Associate - US
Operations Associate - US
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Company Name Bhanzu formerly (Exploring Infinities)
Website 6 days
Mode WFO (Night Shift)
About Us:
Through Bhanzu we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science coding and AI through the lens of math.
Job Description
Roles and Responsibilities:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way via phone email or chat.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers needs and requirements and propose suitable solutions quickly and
efficiently by coordination with crossfunctional teams.
5. Followup with customers to ensure their issues are resolved.
6. Build and maintain longlasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.
Requirements:
1. Degree in management marketing communication or a similar field.
2. Experience as a relationship manager in customer service or a similar role.
3. Proficiency in Microsoft Office CRM software and use of ticketing systems.
4. Excellent written verbal skills and interpersonal skills.
5. Good conflict resolution and problemsolving skills.
6. Ability to multitask and display patience when handling tough :
1 Immediate joiners required
2 Its Individual contribution role
relationship management,customer support,conflict resolution,problem-solving,communication,ticketing systems,crm software,customer service,microsoft office
Employment Type
Full Time
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