Content Moderation - Bilingual PolishEnglish
Content Moderation - Bilingual PolishEnglish
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Content Moderator really do
Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps so not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are topnotch. So come on now we need your full concentration because its time to imagine what Its like being a Content Moderator.
As a Content Moderator you will be instrumental in keeping our online world engaging appropriate and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the clients terms of use by carefully monitoring reports of abuse on the site. You will atively participate in employee assistance programs program reporting initiatives and training to foster the wellbeing of you and the employee community. A Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures confidentiality and other project requirements in any way related to your work.
So what does all this mean for your daytoday In the Content Moderator role you will be working on a computer each day reviewing content such as videos news stories still pictures political ads and social media profiles. You will then score this content on areas such as ageappropriateness level of violence sexual content and political transparency. In order to properly identify all of these items you will be trained on how to enforce the clients policies and then use these policies to support the overall business.
As a Content Moderator you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties fitness challenges onsite wellness programs video games and team development exercises. TaskUs provides onsite free munchies popcorn and food for purchase from our market or local source food vendors. We also enjoy a good party so there is always one happening somewhere!
Do you have what it takes to be a Content Moderator
Requirements:
What is it were looking for Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience environment. What else
We also need someone with at least a high school diploma or equivalent.
We also need someone who is fluent in English and Polish must be able to read and speak the language.
Now lets get technical.
Were looking for someone who has strong interpersonal skills verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs:
All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
All employees will attend wellness groups.
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
Child exploitation and abuse
Animal torture
Gang Violence
Hate Speech
As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors onsite resiliency programming and other wellness initiatives exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress mental health symptoms or in rare instances Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs employee performance and other considerations. In order to help create a community that is safe for all employees the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts elearning skills training and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues challenge ideas that contribute to social inequity disempowerment and discrimination as well as the underlying structures that support them. In addition our programs empower employees to find and use their voices in a healthy and productive way.
About Us:
TaskUs is the fastest growing techenabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably TaskUs is a FrontlineFirst company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.
TaskUs currently has over 47.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico. To find out more visit .
TaskUs Inc. is an equal opportunity employer.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full-Time
Key Skills
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