Senior Technical Program Manager
Senior Technical Program Manager
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$ 110000 - 190000
1 Vacancy
Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
As part of our diverse tech team you can architect code and ship software that makes us an essential part of our customers digital lives. Here you can work alongside talented engineers in an open supportive inclusive environment where your voice is valued and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Lets share success.
Global Infrastructure Product Services aims to establish and reinforce a culture of effective metrics datadriven business processes architecture simplification and cost transparency.
A successful Technical Program Manager knows that delivering on that promise takes foresight planning and agility. Our Technical Program Managers have the passion and energy to work in a startuplike entrepreneurial and fast paced environment and they have the willingness energy and technical ability to roll up their sleeves and work directly with the solutions. The ideal candidate for this role has the maturity confidence and experience to manage and collaborate with a multitude of partners and the ability to influence and communicate across multiple stakeholders and levels of leadership speaking at the appropriate level of detail to audiences ranging from business executives to technology delivery teams.
Lets build on what you know.
If you have proficiency and experience with developing program strategies while owning and leading multiple simultaneous engagements with key stakeholders youll find a fit with our Application Landscape Management team responsible for developing application ecosystem profiles and connective tissue between Systems of Record to provide the correct inputs for datadriven assessments of workload placement benefits risks and costs. Heres just some of what youll do:
- Develop strong customer relationships that enable Technology to become a trusted advisor to our stakeholders and business partners
- Gather functional and business requirements from stakeholders and translate into a reporting analysis and/or data solution design according to client needs and scope
- Ensure ongoing identification and completion of deliverables managing schedules meeting milestones and ensuring technical success
- Ensure accurate reflection of project/program budgets forecasts and actuals with related tools
- Monitor and communicate the progress of solution delivery and ensure timely and effective communication of its status in terms of cost forecast schedule and assessment of risks/issues
- Negotiate and influence crossfunctional teams to ensure appropriate resourcing levels are engaged and maintained throughout the of the plan
- Anticipate delivery risks and issues and ensure that appropriate mitigation planning is in place
- Ensure effective usage of change control procedures and processes to retain control of scope schedule and cost
- Steer technical program conversations (e.g. relating to architectural approach and system design) and articulates solutions; codevelops and documents solution
- Collaborate with product and engineering leaders to build implementation roadmaps
- Provide and consolidate inputs for leadership updates; facilitate meetings with leadership on delivery status and key decisions
Are you up for the challenge Heres what you should have:
- Bachelors Degree in related field required; advanced degree and/or valid industry certifications preferred
- Extensive experience in a team leadership role directly interfacing with executive customers and leading team members in concurrent workstreams to deliver specific outputs of value to customers
- Excellent organizational analytical and consultative problemsolving skills with a strong business and financial aptitude
- Experience with ServiceNow and other IT Asset Management tools
- Demonstrable business report creation experience utilizing various reporting tools (e.g.: MS SQL Reporting Services Tableau Informatica Cognos Microstrategy PowerBI etc.
- Strong analytical skills with validated ability to understand and document business data requirements
- Operational knowledge of IT infrastructure domains including data centers network / communications server utilization virtual environments storage public and private cloud usage and billing application development and maintenance
- Technical application implementation experience especially related to knowledge and application of relational database concepts working with large data sets and quickly detecting / resolving datarelated issues and leading iterative technical design activities.
- Customerfocused attitude a real customer advocate that can translate customer needs and strategies into the reporting analytics data and stakeholder management necessary to drive success
- Ability to lead customer training design and knowledge transfer sessions.
- Strong skills in data analysis/manipulation
Salary Range: $110000.00 to $190000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other jobrelated factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6 Company Match on retirement savings plan
- Free financial coaching and financial wellbeing support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of inoffice and virtual days) or fully virtually.
US Job Seekers/Employees Click here to view the Know Your Rights poster and thePay Transparency Policy Statement.
If the links do not work please copy and paste the following URLs in a new browser window: access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Manager
Employment Type
Full-Time
