Learning Support Specialist
Learning Support Specialist
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$ 45000 - 52000
1 Vacancy
Job Description
All fulltime university staff are eligible for VCUs robust benefits package that includes: comprehensive health benefits paid annual and holiday leave granted up front generous tuition benefit retirement planning and savings options taxdeferred annuity and cash match programs employee discounts wellbeing resources abundant opportunities for career development and advancement and more. Learn more about VCUs benefits here.
Learning Support Specialist I
VCU Academic Technology Department is seeking a dedicated and skilled Learning Support Specialist I to join the team.
Position Summary
VCU is seeking an individual to provide instructional technology support for applications managed by the Learning Systems team. The Learning Support Specialist will focus on guiding end users directly in their use of the Learning Management Systems (LMS) Canvas and Canvas Catalog Content Management Systems (CMS) T4 and RightAnswers and Video Management Systems (VMS) Kaltura by leading or assisting faculty workshops providing individual faculty consultations related to the various technologies creating and maintaining user support documentation through the use of knowledge bases resolving issues with centrally supported tools that supported by Learning Systems and collecting relevant metrics related to system usage and support.
Minimum Qualifications
Strong critical thinking skills that apply to the analysis of procedures and development of optimal solutions with a working knowledge of technical support fundamentals and applications (i.e. Google Workspace web browsers operating systems). Experience with collecting and analyzing support metrics.
Strong written and verbal communication skills and ability to communicate effectively in written procedures and development of user guidelines.
Demonstrated experience with leading initiatives to enhance user support for online teaching and learning.
Ability to maintain collaborative relationships with other departments and key personnel as well as with peers in a teamoriented environment.
Ability to plan organize and prioritize work assignments independently and flexibly.
Demonstrated experience working in and fostering an environment of respect professionalism and civility with a population of faculty staff and students from various backgrounds and experiences or a commitment to do so as a staff member at VCU.
A commitment to VCUs core competencies of accountability/integrity; achievement; collaboration; innovation; and service excellence.
Preferred Qualifications
Experience with Learning Management Systems and related technologies used in an academic environment.
Experience leading or assisting with academic workshops effectively planning and delivering training to a diverse group of learners and promotional planning and communication for new features/tools workshops or events.
Working knowledge of providing service or support in an academic environment including knowledge of relevant policies procedures and legal requirements (i.e. FERPA HIPAA etc..
Experience using the Canvas Learning Management System in a production environment.
Demonstrated experience providing enduser support training and documentation for a major system upgrade or replacement.
Ability to interact with academic professionals assess needs and collaborate with teammates and leaders to recommend solutions.
Working at VCU Technology Services:
At VCU Technology Services we value people and empower one another through collaboration and inclusivity trusted partnerships and unequaled innovation to provide a secure accessible reliable adaptable and modern IT environment that enables the success of VCU as a leading public research institution. We are VCUs trusted IT partner and where the University community comes for IT solutions.
Benefits of Working at VCU include:
Hybrid and Flex Hours available link
New Employees 03 Years of Service) start with 28 days of paid leave per calendar year** plus federal and state holidays link
Leave plans built to promote a healthy work/life balance with the ability to carry leave forward to a following calendar year; parental leave for childbearing caregiving adoption surrogacy or foster care; caregiver leave for dependent immediate family members community service leave for volunteer work community participation etc. link
Tuition Benefit for continuing education and professional development up to six credit hours per academic semester link
Health Care Plan & FSA option through PayFlex link
Taxdeferred annuity retirement savings program with Cash Match Plan link
Professional development opportunities encouraged and offered for employees as part of annual career development e.g. certifications seminars courses annual conferences mentorship etc.
The university and the region
VCU is a public research university unlike any other dedicated to serving the needs of students and patients. Inclusion is our heartbeat and it drives us to tackle difficult challenges others cant or wont. Were home to creativity teaching discovery and healing. Our location in the heart of downtown Richmond Virginia means the nonstop energy of our city ignites our innovation and provides unlimited opportunities for our students.
About Virginia Commonwealth University
We are the university for Virginia. We know that the unique backgrounds and life experiences of the VCU community are what drive the university forward. Together were forging a future that is built by us. Here artists and engineers doctors and designers come together to reimagine the human experience and tackle the problems of tomorrow.
VCU dates to 1838 with the formation of the Medical Department of HampdenSydney College whose mission was to educate physicians in central Virginia and which was later renamed Medical College of Virginia. In 1968 Richmond Professional Institute merged with the Medical College of Virginia to become what is now known as Virginia Commonwealth University.
Located in downtown Richmond the state capital of Virginia VCU enrolls more than 28000 students in more than 200 degree and certificate programs across its urban campuses: the downtown Monroe Park and MCV campuses in Richmond; the Rice Rivers Center in Charles City Virginia; satellite locations in Fairfax Virginia and Abingdon Virginia; and a campus in Doha Qatar for the School of the Arts.
Ignited by the energy of the city were ready to lead industries or disrupt them. We seek out the unexpected the experimental the neverbeentried. VCU is designated as a research university with very high research activity by the Carnegie Foundation garnering more than $500 million in sponsored research from federal and other agencies in FY2024. The National Science Foundation ranked VCU among the top 50 public research universities in the country and we are one of only 69 public universities nationwide to be designated by the Carnegie Foundation as Community Engaged with Very High Research Activity.
This research enterprise and the influence of having one of the nations topranked public graduate arts schools ensures students receive unique educational experiences that equip them with a creative mindset that sets them apart.
VCUs contributions in talent innovation and entrepreneurialism regional stewardship and local culture shape the economic impact and overall quality of life in the region. VCU as a whole generates more than $9 billion in economic activity. It is the largest employer in Richmond with more than 26000 employees at VCU and VCU Health and it supports approximately 58000 jobs in Virginia. In addition Virginia classifies VCU with a Tier III status the highest possible status for universities and colleges allowing VCU more flexibility in managing its operations to implement best practices and streamline processes. To learn about VCUs finances visit.
VCUs unwavering commitment to diversity inclusion equity and student success is why INSIGHT into Diversity magazine has named us a Diversity Champion six times in a row as part of its annual Higher Education Excellence in Diversity Awards. And many students say that the best thing about VCU is its diversity.
VCUs mission under the leadership of President Michael Rao Ph.D. is to serve as one national urban public research institution dedicated to the success and wellbeing of our students patients faculty staff and community through:
Realworld learning that furthers civic engagement inquiry discovery and innovation.
Research that expands the boundaries of new knowledge and creative expression and promotes translational applications to improve the quality of human life.
Interdisciplinary collaborations and community partnerships that advance innovation enhance cultural and economic vitality and solve societys most complex challenges.
Health sciences that preserve and restore health for all people seek the cause and cure of diseases through groundbreaking research and educate those who serve humanity.
Deeply ingrained core values of diversity inclusion and equity that provide a safe trusting and supportive environment to explore create learn and serve.
Welcome to VCU. A world unlike any other.
About Richmond Virginia
As the commonwealths capital Richmond Virginia offers a vibrant mix of history diverse culture and realworld opportunities. Distinct neighborhoods cozy restaurants and cafes and quaint local markets give the city an intimate feel but theaters galleries music festivals sports attractions and a steady stream of annual events bring RVA as locals call the region to life. Established in 1780 its rich history can be seen in the architecture the Capitol grounds and the cobblestone streets around the city. With the historic James River and 600 acres of parks bordering it bike trails wineries breweries a flourishing arts entertainment and restaurant scene (Food and Wine called Richmond a culinary powerhouse and affordable suburbs this small city punches well above its weight in terms of attractions and buzz. In fact Travel Leisure named Richmond the best place to live in Virginia in 2023 and Southern Living named Richmond one of the 20 best cities to live in the South in 2024.
Richmonds location in the middle of the state allows for day or weekend trips to the beach the Blue Ridge Mountains or Virginias many wineries. Its within a twohour drive of Washington D.C. and a multitude of excellent institutions of higher education. The Richmond metropolitan area is also home to several Fortune 500 companies a broad base of financial companies hospitals and media firms hightech manufacturing companies and state and local government agencies. Entrepreneurs and artists put down roots in Richmond and Thrillist named it one of the best U.S. cities for creatives in 2022.
Beyond Richmond CNBC has named Virginia as the No. 1 state in the country to do business six times since the study began in 2007. It has accomplished this by bringing in billions in capital investment and thousands of new jobs; investing in education; expanding access to quality health care for all; making sure everyone has access to opportunity; and more. Business Facilities magazine named Virginia the 2024 State of the Year. Suffice to say Virginia is full of growth and opportunity making it the perfect location for a university determined to erase barriers and provide students with robust learning experiences that will make them unstoppable.Jamillah Martin
Required Experience:
Unclear Seniority
Employment Type
Full Time
