Prospective Student Officer International
Prospective Student Officer International
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Job Description
Overview:
Fulltime Continuing Position
Salary Level HEW 5 17 Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus and hybrid ways of working
About You
The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.
The role will predominantly focus on international students looking to study at RMIT University however based on demand may be required to assist in domestic student enquiries.
You will manage a number of contact channels including Face to Face Phone Email Live Chat Social and any new and emerging channels meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.
To be successful in this position you will have:
Demonstrated experience in being a proactive team member whilst successfully responding to client needs measured through lead generation conversion to application and positive customer feedback.
Proven experience in an acquisition/sales/recruitment environment. Exhibit high level communication skills and comprehension skills and confidently interact with clients from a diverse range of backgrounds.
Demonstrate ability to manage difficult client expectations with successful outcomes.
Experience with CRM for capturing lead and case data based on conversation with prospective students.
Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPIs.
Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
Comfortable to work in a call centre environment and adhering to a roster.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The International and Engagement (I&E) portfolio is responsible for RMITs international strategy and agenda including international development and partnerships and oversight of our international operations.
The Experience function are the custodians of RMITs brand they engage our audiences from prospect through to student alumni and beyond and they drive our externally facing digital channels while ensuring that our proposition meets the needs of our audiences and achieves the University objectives.
ToApply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the link at the top of this page.
Position Description Prospective Student Officer International
For further information about this position please see the Position Description hyperlinked below or contact Jason on
#LIHybrid
Applications Close:
15 Apr 2025 11.59 pmRMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Intern
Employment Type
Full-Time
