Client Services Manager
Client Services Manager
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1 Vacancy
Job Description
- Collaborate with clients internal IT and service providers to align with established processes and system solutions.
- Provide initial system support to clients.
- Manage and actively participate in Operational Meetings and reporting.
- Oversee and manage all client project scope changes.
- Work directly with developers to clarify and define client requirements.
- Manage and participate in tasks throughout all stages of the SDLC including classification prioritisation business requirements gathering design testing user training and deployments.
- Handle system and system environment administration release management and configuration.
- Manage general System Process and Client Communication.
- Proactively identify and implement opportunities to enhance service quality accuracy compliance and productivity.
- Actively develop skills to improve personal effectiveness and efficiency.
- A relevant tertiary degree would be ideal (e.g. BCom).
- Experience in client service management.
- Experience with SDLC and related project management processes.
- Broad understanding of and experience in the healthcare industry is essential.
- J106873
Employment Type
Full Time
Key Skills
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