Customer Success Manager Upstream Engineering
Customer Success Manager Upstream Engineering
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Job Description
About the Role:
Grade Level (for internal use):
10The Role:
Customer Success Manager Upstream Engineering
The Team:
Our Upstream Engineering Customer Success Team is responsible for delivering added value to customers through quality technical support and training across our application portfolio. Our technical expertise spans both reservoir and production engineering and we support global customers working in both conventional and unconventional assets. We value collaboration relationship building continuous learning and technical expertise.
The Impact:
There are many challenges petroleum engineers face and our Customer Success Managers connect customers with solutions. We use our problemsolving skills and industry data knowhow to help customers resolve issues encountered learn workflows and explain how our applications work. We are subject matter experts and trusted partners for customers across asset types: conventional & unconventional onshore and offshore across the development lifecycle from reservoir to delivery point. We represent customers needs and collaborate with Product Sales and Marketing colleagues to ensure those needs are met.
Whats in it for you:
- Work with the latest technology in reservoir engineering production engineering and data science
- Utilize your petroleum industry experience and engineering skills across a wide variety of asset types
- Develop your skills for creation and delivery of online training in a learning management system
- Opportunity to participate in product design and development
- Collaborate with a diverse group of colleagues in a dynamic environment
Responsibilities:
- Interact with customers in person and via phone email video and live meetings to provide support and training on our Upstream Engineering products
- Troubleshoot customer issues to determine root cause and provide the quickest and best resolution to customers
- Create and deliver complex workflows in a straightforward and clear manner
- Develop an understanding of the users and be their voice within the business by conveying customer feedback to the relevant stakeholders
- Continually improve product knowledge to ensure the best support can be offered to all customers
- Create workflow documentation and training content for our online learning platform
- Stay current on newly released features and new product offerings in our portfolio
- Willingness to travel for client visits and attend conferences as needed.
What Were Looking For:
- Experienced (minimum 2 years) in the E&P industry focused on engineering. Formal education and/or combination of experience as an engineer
- We will consider prior internships and relevant projects; a Bachelors Degree and some formal experience in an Engineering related role will be considered. A strong understanding of our value proposition and the industry that we support is essential
- Previous experience working with data and applications in the exploration and production industry is desirable. Previous experience working with S&P Global Engineering products is a bonus
- Proven track record delivering support or training in technical petroleum industry software
- Excellent verbal and written communication skills in English. Must be comfortable speaking in front of technical teams and groups and conduct training classes. Additional language skills are a bonus
- An aptitude for explaining technical concepts and teaching experience to varying skill levels
- Listening understanding a customers needs to properly qualify them and provide an appropriate solution
- Concise and effective troubleshooting and problemsolving skills
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $. Final base salary for this role will be based on budget and the individuals geographical location as well as experience and qualifications for the role.
In addition to base compensation this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees pleaseclick here.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create longterm sustainable value.
Were a trusted connector that brings together thought leaders market participants governments and regulators to cocreate solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) SLSGRP202.1 Middle Professional Tier I (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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