Extra HelpTrojan Works Student Computer Support Specialist

Job Type:

Institution Name:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at .

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

Summary of Job Duties:

Qualifications:

Required Education and/or Experience

• Degreeseeking UA Little Rock students enrolled in classes at the time of application and eligible;
• legally work 20 hours per week in the United States;

• Must be ineligible for Federal WorkStudy (FWS)

Job Duties and Responsibilities

• Field incoming requests to the Service Desk via both telephone and email to ensure courteous timely;
• Effective resolution of enduser issues Document all pertinent end user identification information including name department contact information and nature of the problem or issues;
• Build rapport and elicit problem details from service desk customers Prioritize and schedule problems;
• Escalate problem (when required) to the appropriately experienced technician;
• Record track and document the service desk request problemsolving process including all successful and unsuccessful decisions made and actions are taken through to final resolution;
• Apply diagnostic utilities to aid in troubleshooting;
• Access software updates drivers knowledge bases and FAQ resources on the Internet/Intranet to aid in problem resolution;
• Identify and learn appropriate software and hardware used and supported by the organization; Perform handson fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications;
• Perform preventative maintenance including checking and cleaning of workstations printers and peripherals Test fixes to ensure the problem has been adequately resolved;
• Perform postresolution followups to help requests Develop help sheets and FAQ lists for endusers.
• Perform other duties as assigned.

Knowledge Skills and Abilities

• Knowledge of basic computer hardware;
• Experience with desktop operating systems;
• Extensive application support experience with the Microsoft Office Suite and the Google Apps suite Working knowledge of a range of diagnostic utilities;
• Exceptional written and oral communication skills;
• Exceptional interpersonal skills with a focus on rapportbuilding listening and questioning skills;
• Strong documentation skills;
• Fluent English language skills.

Additional Information:

Special Instructions to Applicants:

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry MVR check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential nondiscriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: