Team Leader Due Diligence

The Team Leader Customer Onboarding & Due Diligence is responsible for managing a team of agents focused on the efficient and compliant onboarding of subentities onto integrated platform solutions. This role requires a strong understanding of customer due diligence (CDD) and enhanced due diligence (EDD) principles as well as experience in leading teams managing teams with high volume workload and fostering team development and engagement. The Team Leader will ensure that all onboarding processes adhere to regulatory requirements and internal policies.

Responsibilities:

• Team Management:

  • Lead and supervise a team of onboarding specialists providing guidance training and support.

  • Manage team workload and ensure efficient allocation of tasks to meet onboarding targets and service level agreements.

  • Set clear qualitative and quantitative targets for the team.

  • Monitor team performance provide regular reporting and feedback and implement strategies to improve efficiency processes and policies.

  • Support upskilling and teambuilding efforts to enhance team capabilities and morale.

  • Effective communication skills and an ability to articulate complex concepts in a clear and concise manner.

  • Cultivate a collaborative and inclusive team environment where open communication and mutual respect are prioritized.

  • Promote teamwork and a sense of unity within the team addressing any conflicts or issues that may arise in a constructive and timely manner.

  • Encourage team members to share ideas voice concerns and support each others professional growth.

  • Lead by example demonstrating behaviors that align with operating principles such as Talk Straight One Team and Fundamentally Positive to foster a positive and productive team dynamic.  

• Customer Onboarding:

  • Oversee the endtoend onboarding process for subentities ensuring a smooth and efficient experience for our customers.

  • Ensure that onboarding processes comply with the companys BSA/AML/OFAC Program and Procedures.  

  • Conduct and/or ensure the team conducts thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in accordance with regulatory requirements and company policies.

  • Perform screening of subentities using vendor tools employed by Checkout (e.g. Lexis Nexis Onfido Firco Compliance Link).  

  • Review and verify merchant data including business name ownership details and other relevant information.  

  • Identify and assess potential risks associated with subentities including AML reputational and financial risks.  

  • Serve as the first point of escalation for all complex or highrisk cases within the team and work with the team to prepare balanced recommendations to internal stakeholders for review and approval.

  • Maintain accurate and complete records of onboarding activities and customer information.

• Compliance and Risk Management:

  • Ensure adherence to all relevant regulatory requirements including BSA/AML KYC/KYB and OFAC regulations.  

  • Stay uptodate with changes in regulations and industry best practices related to customer onboarding and due diligence.

  • Implement and maintain effective risk management controls to mitigate potential risks associated with subentity onboarding.

  • Contribute to the development and improvement of onboarding policies procedures and systems.

• Stakeholder Collaboration:

  • Collaborate with internal stakeholders including Compliance Risk Legal Product and Commercial teams to ensure alignment on onboarding requirements and processes.

  • Communicate effectively with our customers and/or their subentities to gather necessary information and provide guidance throughout the onboarding process.

  • Support the implementation of new product features/market launches. 

Qualifications :

• Bachelors Degree in Business Law or equivalent experience required.

• At least 5 years of experience in a leadership role within an onboarding compliance or risk management environment.

• Strong understanding of customer due diligence (CDD) enhanced due diligence (EDD) and KYC/KYB principles.

• Experience with screening tools and systems used for customer verification and risk assessment including CRM systems.

• Knowledge of relevant regulatory requirements including BSA/AML and OFAC.

• Excellent organizational time management and workload management skills.

• Strong communication interpersonal and leadership skills.

• Ability to work in a fastpaced environment and manage multiple priorities.  

• Prior experience working with BPOs and third party contractors is beneficial.

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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