Universal Orlando In-Park Service Specialist
Universal Orlando In-Park Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
We believe in a Modern Flexible Workplace and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.The incumbent in this role will work onsite at Universal Parks in Orlando 100 of the time. Work location is subject to change based on business needs.
Summary of the Job:
About This Role:
You will work in a fun fast paced environment surrounded by the magic of Universal Parks in Orlando. In this role you will:
Credit Card Printing: Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
Opening and Closing Procedures: Assist with opening and closing procedures including dual control operations.
Customer Inquiries: Respond to customer questions and concerns via phone email and inperson providing clear and accurate information.
Customer Education: Educate customers about the benefits and features of their credit cards helping them understand how to maximize their use.
Park Operations Knowledge: Stay informed about park operations including hours of operation events and services to assist customers effectively.
Record Keeping: Maintain accurate records of customer interactions and transactions.
Problem Resolution: Address and resolve customer issues and complaints in a professional and courteous manner.
Team Collaboration: Work closely with other team members to ensure seamless customer experience.
Administrative and Operational Support:
Support the Operations Manager in overseeing the needs of guests and ambassadors including managing and troubleshooting iPads and other devices.
Support the planning and implementation of safety measures including preparation for inclement weather hydration planning and provision of essentials like water bottles and umbrellas.
Perform daily and monthly audits track inventory at various locations and address marketing needs.
The Ideal Candidate for This Role:
Minimum Qualifications:
Required:
High school diploma or equivalent.
Strong communication and interpersonal skills.
Ability to stand for 8 hours.
Ability to work a flexible schedule according to park operating hours including nights weekends and holidays.
Excellent problemsolving skills.
Ability to work in a fastpaced environment.
Desired:
Knowledge of park operations and services.
Ability to operate and troubleshoot credit card printing equipment.
Previous customer service experience preferred.
Key Skills
Adaptability: Flexibility to handle varying customer needs and changing priorities
Team Collaboration: Ability to work effectively with colleagues to ensure seamless service
Time Management: Efficiency in balancing multiple responsibilities
Stress Management: Capacity to remain calm and professional during busy periods and heightened guest interactions
Communication: Clear verbal and written communication across multiple channels (phone email inperson)
Brand Advocate: Display onbrand appearance and behavior at all times.
Compensation:
Starting at $17/hour
Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and worklife balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
ShortTerm/LongTerm Disability Insurance
Learn more about FNBO benefits here: obtain compensation and benefit information related to this specific role email FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: REqual Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law SelfPrint Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer Member FDIC
FNBO follows federal law regarding the use of (this applies to all nonCalifornia applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
