Technical Care Specialist
Technical Care Specialist
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Job Description
Join LaundryLux
Technical Care Specialist
What we are looking for: Provide a high level of technical repair assistance to field technicians distributors and end users of commercial and professional laundry equipment. Solutions include but are not limited to troubleshooting circuits and machine operation reading and understanding schematics and operation manuals diagnosing both mechanical and electrical operational issues determining proper replacement parts processing warranty and other case management functions etc. Support is provided by clearly communicated technical solutions in a user-friendly efficient and professional manner.
Before we continue to dive into the requirements for the role lets talk about Why you should join LaundryLux
Career Advancement: We offer a career not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.
Learning and Development: We foster a culture that encourages and promotes professional growth and development with continuous learning
Diversity Initiatives: We are proud to have launched the Womens Initiative focused on building a better workplace for women providing support and recognizing the talented women within our company.
LaundryLux Benefits: We offer a comprehensive benefits package including:
- Health benefits package including medical dental & vision plans
- Life Insurance
- 401(k) with company matching
- Paid Time Off
- Paid Holidays
- Profit Sharing
- Employee Referral Program
- Mentorship Program
- Company Sponsored Training
- Tuition Reimbursement
Back to the role:
What you will do:
- Handle questions by phone email or other methods addressing repair issues providing part numbers interpreting schematics and processing warranty parts/claims.
- Communicate with field technicians distributors & consumers to provide information in response to inquiries about malfunctioning machines or installation of new equipment.
- Research required information use available resources facilitate resolution of technology inquiries and problems by isolating variables contributing to the problems and applying subject matter expertise.
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
- Accurately process and record call transactions using a computer and designated call center phone tracking software system.
- Support and adhere to best practices implemented as standard operating procedures or internal team processes.
- Stay current with system information changes and updates.
- Stay up to date with product / technical knowledge to professionally articulate equipment differentiation specifications benefits and industry information.
- Attend technical training courses both in-house and occasionally off-site.
- Identify and escalate inconclusive and critical calls to the appropriate internal resources.
- Identify Sales Lead opportunities and forward to the appropriate parties.
- Be available for potential on-hand repairs of both in-house and/or off-premise projects when needed.
- Responsible to handle issues that have to be escalated
What you should have:
- Minimum 2 years experience working in a technical field with hands-on troubleshooting and repair experience.
- Previous knowledge and experience in the professional and commercial laundry equipment service and sales industry a strong plus.
- Possess exceptional verbal and written communication skills.
- Organized focused and detailed-oriented individual with the ability to multi-task and manage time well.
- Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
- Analytical problem-solving skills.
- Enhanced knowledge of MS Office including Excel Word and PowerPoint.
- Excellent judgment and decision-making ability.
- Great attitude and displays personal/professional motivation.
- Team player.
- Adaptable.
- Technical Call Center experience a plus.
Salary Range:
- $25.00- $35.00 per hour Depending on Experience
Our Values:
People Share Responsibility Integrity Excellence Customer Focused Meaningfulness and Fun
If you are looking for your next challenge then this is your chance to join our team of exceptionally talented creative and innovative professionals. We want you!
We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Our company participates in E-Verify.
Employment Type
Full Time
