Program Director Madrid Spain
Program Director Madrid Spain
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
From the moment you wake up until you go to bed consider the media you consume the ads you see the apps you use the websites you browse and the online shopping you do throughout the day. Every single one of those interactions is likely powered by an Adobe product.
We have an exciting opportunity for a Program Director to join our Professional Services Team in Madrid. As a key leader in Adobes Professional Services organization you will drive the successful delivery of client projects ensuring that they achieve their business goals using Adobe solutions. You will collaborate closely with clients stakeholders and crossfunctional teams to manage resources timelines and budgets while maintaining outstanding client satisfaction.
If youre ready to deliver impactful results for Adobes clients in the Iberia Region wed love to hear from you.
What youll do
1. Program Leadership & Strategic Value Creation
- Establish and maintain Clevel relationships throughout project cycles to understand customer business objectives and key performance indicators.
- Act as the primary point of contact for Professional Services engagements ensuring alignment with teams such as Technical Support Technical Account Management and Customer Success.
- Ensure a seamless transition from presales to postsales translating customer requirements into actionable project plans.
- Develop and deliver CxOready presentations including return on investment (ROI) and total cost of ownership (TCO) analyses to drive value realization discussions.
- Assess customers current (asis) and future (tobe) business processes identifying and prioritizing key use cases and value drivers.
2. Program & Project Management
- Resource Management: Work closely with crossfunctional teams including consultants engineers and partners to allocate resources effectively and optimize project outcomes.
- Team Leadership: Mentor and guide delivery teams to uphold Adobes commitment to quality and innovation in customer success.
- Risk Management: Identify potential risks early and implement mitigation strategies to ensure project continuity and success.
- Process Improvement: Advocate for and implement best practices in delivery methodologies (e.g. Agile Scrum) to enhance service quality and efficiency.
- Financial Management: Monitor and manage project budgets ensuring profitability and alignment with business objectives.
What youll need to succeed
- Experience: 10 years of proven experience in delivering complex transformational projects/programs.
- Industry Knowledge: Strong expertise in Customer Experience Management (CXM) including Digital Marketing CRM and related technologies.
- Regional Expertise: Deep understanding of the Iberian market including business culture and operational nuances in Spain and Portugal.
- Leadership Skills: Demonstrated ability to lead crossfunctional and distributed teams fostering collaboration and accountability.
- ProblemSolving: Strong analytical skills with a track record of resolving complex project challenges.
- Communication: Exceptional verbal and written communication skills in English and Spanish (Portuguese is a plus).
- Technical Proficiency: Experience with project management tools such as Jira Trello and MS Project along with expertise in Agile delivery frameworks.
This position is based in Madrid Spain.
If youre passionate about driving digital transformation and delivering exceptional client experiences we encourage you to apply!
As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique CheckIn approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer at .
Adobe is an equal opportunity employer. We hire talented individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make Adobe accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Director
Employment Type
Full-Time
