Principal Product Designer Care

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Please include your portfolio with your application. Your portfolio should show examples of the usercentered design process design thinking as well as your final design solutions.


TMobile is changing the way people buy wireless by offering a more customerfocused and simplified experience. We are a customerobsessed company and we are also evolving into a datadriven mobile technology business. At TMobile we pride ourselves on being the UnCarrier industry disruptors obsessed with solving our customers pain points.

Our work is as exciting as it is rewarding so consider the career opportunity below as your invitation to grow with us make big things happen with us above all #BEYOU with us.

Job Overview

Be the center of product innovation and design at TMobile. As a critical leader on the Product Experience Design & Innovation team the Product Principal Designer will lead the reimagination and redesign of our Assisted digital products across the enterprise. The successful candidate will be responsible for guiding usercentered design activities and establishing user experience strategy working closely with Business and Product key leaders to create innovative meaningful solutions to delight TMobile employees servicing customers.

Responsibilities

Strategy

Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses (LOBs).

Act as an evangelist for design thinking partnering with key leaders to demonstrate how design empowers the creation of better digital products.

Lead a design and user experience team in the creation of enterprise applications design frameworks visual libraries and scalable interface assets.

Implement ethical accessible and dynamic features and capabilities such as AIdriven task recommendations and digital checkin tools to streamline processes and improve operational efficiency.

Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.

Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level.

User Experience

Provide constructive feedback on peer user experience design reviews thats focused on the big picture and future enterprise vision.

Create highlevel UX assets (workflow customer journey map prototype etc..

Collaborates with User Researchers and other Principal designers to maintain consistency across the digital ecosystem and organization.

Demonstrates ability to work with highly technical teams and handle multiple projects in a fastpaced environment.

Analyze research data findings to well understand customer pain points identify business opportunities and create a compelling story to drive customercentric design solutions

Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customercentric data.

Relationship Management

Guide mentor and inspire other designers in the team keeping up with the design industry evolution including best practices new trends and technologies.

Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles guidelines and patterns.

Collaborate internally and externally to continuously evolve team processes and design practice.

Create an environment that fosters internal and cross team collaboration.

Qualifications

Degree in humancentered design computer science research psychology or related work experience

710 years of experience of user experience digital strategy or product management

2 years experience working with Figma

Proficiency in UI design principles and best practices

Demonstrates ability to lead highly technical highly complex projects with crossfunctional teams of strategists designers and engineers in a fastpaced environment.

Willingness to roll up the sleeves and lead by example when required

Outstanding interpersonal communication presentation data analysis and storytelling skills

Excellent collaborator

Demonstrates a high level of executive accountability initiative flexibility and the ability to prioritize resource workload to efficiently deliver results.

Comfortable working in an ambiguous environment

Exceptional portfolio of work spanning multiple design projects

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $115400 $208100

Corporate Bonus Target: 20

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.