WFM Long Term Planning analyst ROC Central Strategy - WFM
WFM Long Term Planning analyst ROC Central Strategy - WFM
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Central Strategy team of ROC (Relay Operations Center) team which supports NA and EU Surface Transportation Operations is seeking self motivated team players for the WFM team (Workforce Management). The Surface Transportation Operations team addresses disruptions in the Middle Mile network supporting drivers and carriers faced with unexpected events (poor weather road closures unexpected surges in volume mechanical breakdowns etc. to allow them to deliver packages safely and on time.
As a WFM LongTerm Planning Analyst you will create efficient implementable headcount plans. You will help ROC with variable cost budgeting to meet the Financial goals and for scaling so that we identify the optimal levels of operations to be able to meet the volume demand. You will work closely with Program Business Operations Analytics and Finance to ensure that the right headcount is available to meet business needs at hourly level. You will identify risks and provide mitigation plans. You must be highly analytical able to work effectively in a matrix organization and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation passionate voice and an ability to prioritize and execute on a fastmoving set of strategic priorities. You will be responsible for creating weekly plans as well as thing big towards managing high demand peaks through the year.
An ideal candidate should have the ability to pull and analyze data with ease drive process improvements standardize our processes and eliminate the root cause of defects within the current systems and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.
Key job responsibilities
Responsibilities include but are not limited to:
1. Timely and accurate delivery of headcount plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.
2. Create hiring plans and govern the process by coordinating with involved teams like recruitment training and operations.
3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.
4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA
standards.
5. Deliver cost efficient HC plans and driving hiring demands for the ROC Ops organization. Optimize headcount capacity for the business by balancing customer experience/service levels employee experience operational flexibility and cost effectiveness
6. Work in partnership with Operations Change Management Recruiting Training Finance and Business Teams to drive the strategic direction of Amazons ROC capacity planning (longterm) network strategy.
7. Manage the analysis of daily weekly and monthly reporting of key performance indicators of Planning.
Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
2 years of complex Excel VBA macros writing experience
Bachelors degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience demonstrating problem solving and root cause analysis
Experience using very large datasets
Experience in project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a WFM LongTerm Planning Analyst you will create efficient implementable headcount plans. You will help ROC with variable cost budgeting to meet the Financial goals and for scaling so that we identify the optimal levels of operations to be able to meet the volume demand. You will work closely with Program Business Operations Analytics and Finance to ensure that the right headcount is available to meet business needs at hourly level. You will identify risks and provide mitigation plans. You must be highly analytical able to work effectively in a matrix organization and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation passionate voice and an ability to prioritize and execute on a fastmoving set of strategic priorities. You will be responsible for creating weekly plans as well as thing big towards managing high demand peaks through the year.
An ideal candidate should have the ability to pull and analyze data with ease drive process improvements standardize our processes and eliminate the root cause of defects within the current systems and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.
Key job responsibilities
Responsibilities include but are not limited to:
1. Timely and accurate delivery of headcount plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.
2. Create hiring plans and govern the process by coordinating with involved teams like recruitment training and operations.
3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.
4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA
standards.
5. Deliver cost efficient HC plans and driving hiring demands for the ROC Ops organization. Optimize headcount capacity for the business by balancing customer experience/service levels employee experience operational flexibility and cost effectiveness
6. Work in partnership with Operations Change Management Recruiting Training Finance and Business Teams to drive the strategic direction of Amazons ROC capacity planning (longterm) network strategy.
7. Manage the analysis of daily weekly and monthly reporting of key performance indicators of Planning.
Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
2 years of complex Excel VBA macros writing experience
Bachelors degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience demonstrating problem solving and root cause analysis
Experience using very large datasets
Experience in project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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