Senior Manager Customer Success AWS Data AI GTM
Senior Manager Customer Success AWS Data AI GTM
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 180900 - 312800
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
As Senior Manager of Customer Success Specialists within the AWS Specialists & Partners (ASP) org you will play a key role in shaping and executing AWS global customer success vision. You will report to the Director of Customer Success to design and build the Customer Success center of excellence (CoE) for AWS. You will engage with customers the AWS partner community and AWS teams to architect the frameworks programs and playbooks that enable AWS teams and partners to drive adoption of AWS services and unlock value for customers. This role combines strategic thinking with operational excellence to create repeatable scalable mechanisms that transform how AWS and our partners deliver customer success.
Key job responsibilities
Strategy & Vision
* Engage with the Director of Customer Success and leaders across AWS to understand the current state and develop a strategy to elevate customer success as a strategic differentiator for AWS
* Design comprehensive frameworks that define how AWS and Partners deliver and measure customer success
* Create scalable programs that enable AWS teams and partners to drive customer value realization
* Identify opportunities to innovate and transform customer success delivery across AWS
* Build mechanisms to capture feedback and act on customer insights that inform strategy evolution
Program Development &
* Develop standardized playbooks and methodologies for customer success delivery
* Create enablement programs to build customer success capabilities across AWS teams and partners
* Design and implement customer health frameworks artifacts and intervention strategies
* Build scalable mechanisms to measure and track customer value realization
* Identify and implement tooling to support the customer success programs and mechanisms
* Partner with service teams to integrate customer success principles into service launches
Organizational Leadership
* Lead a team responsible for developing and scaling customer success programs
* Collaborate with field teams to validate and refine program effectiveness
* Partner with enablement to develop customer success enablement curriculum
* Build strong relationships across AWS organizations to drive program adoption
* Influence senior stakeholders to drive organizational alignment and change
* Exceptionally strong business acumen and financial modeling skills with the ability to develop comprehensive business cases
* Proven expertise in leading and coordinating large complex crossfunctional initiatives that drive transformational customer outcomes. You excel at translating highlevel strategy into flawless
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
* BA/BS degree required
* 7 years in the technology industry focused on customer success or in gotomarket roles or management consulting serving hightech clients on gotomarket topics
* 5 years of people management experience and strong analytical and strategic thinking capabilities
* Proven ability to influence senior stakeholders and drive change
* Experience building and implementing scalable gotomarket programs and methodologies
* Experience in cloud computing or enterprise technology services
* MBA or advanced degree
* Deep understanding of enterprise customer success delivery models
* Experience developing training and enablement programs
* Strong program management and operational excellence skills
* History of building partnerships across complex organizations
* Experience with datadriven decision making and program measurement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180900/year in our lowest geographic market up to $312800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Strategy & Vision
* Engage with the Director of Customer Success and leaders across AWS to understand the current state and develop a strategy to elevate customer success as a strategic differentiator for AWS
* Design comprehensive frameworks that define how AWS and Partners deliver and measure customer success
* Create scalable programs that enable AWS teams and partners to drive customer value realization
* Identify opportunities to innovate and transform customer success delivery across AWS
* Build mechanisms to capture feedback and act on customer insights that inform strategy evolution
Program Development &
* Develop standardized playbooks and methodologies for customer success delivery
* Create enablement programs to build customer success capabilities across AWS teams and partners
* Design and implement customer health frameworks artifacts and intervention strategies
* Build scalable mechanisms to measure and track customer value realization
* Identify and implement tooling to support the customer success programs and mechanisms
* Partner with service teams to integrate customer success principles into service launches
Organizational Leadership
* Lead a team responsible for developing and scaling customer success programs
* Collaborate with field teams to validate and refine program effectiveness
* Partner with enablement to develop customer success enablement curriculum
* Build strong relationships across AWS organizations to drive program adoption
* Influence senior stakeholders to drive organizational alignment and change
* Exceptionally strong business acumen and financial modeling skills with the ability to develop comprehensive business cases
* Proven expertise in leading and coordinating large complex crossfunctional initiatives that drive transformational customer outcomes. You excel at translating highlevel strategy into flawless
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
* BA/BS degree required
* 7 years in the technology industry focused on customer success or in gotomarket roles or management consulting serving hightech clients on gotomarket topics
* 5 years of people management experience and strong analytical and strategic thinking capabilities
* Proven ability to influence senior stakeholders and drive change
* Experience building and implementing scalable gotomarket programs and methodologies
* Experience in cloud computing or enterprise technology services
* MBA or advanced degree
* Deep understanding of enterprise customer success delivery models
* Experience developing training and enablement programs
* Strong program management and operational excellence skills
* History of building partnerships across complex organizations
* Experience with datadriven decision making and program measurement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180900/year in our lowest geographic market up to $312800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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