Logistics Coordinator
Logistics Coordinator
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Job Description
Job Details
Description
JOB DESCRIPTION
Logistics Coordinator
General Information:
Title: Logistics Coordinator
Status: Fulltime Exempt
Location/Site: San Antonio Corporate Office
Hours: 4 days on/4 days off 12 hour shifts Rotating shifts
Pay: BiWeekly
Reports to: Operations Supervisor
Supervisory Responsibility: None
Company Overview:
Water Fleet is a dynamic company revolutionizing the mobile potable and wastewater management industry through pioneering technology and exceptional talent. Weve built our company on the core values of Respect Quality Teamwork Health/Safety Radical Innovation and are seeking likeminded people to propel our growth. If you are a highly qualified individual who enjoys working in a fastpaced environment please review the following:
Position Overview:
The Logistics Coordinator will be an integral part of our Bridge team. To be successful in this position the individual will be reliable have good judgement and strong technical decisionmaking skills to investigate and solve problems that support our customers and the company. As a Logistics Coordinator the individual will primarily serve as a logistics routing and planning resource for our field personnel. This position also provides great customer service skills to handle customer requests complaints and issues. This roles primary focus will be to provide both internal and external support by being a flag bearer for WaterFleets core values.
Responsibilities:
- Use CRMs such as ServiceMax to assign work orders and log detailed data about support services.
- Perform the required service assignments in the budgeted time and reports reason for any discrepancies.
- Adhere to the procedures for monitoring reporting troubleshooting and development of work orders.
- Respond to incoming service requests and deploy available company resources for maintenance for the companys mobile water systems.
- Monitor all field service personnels locations work status and schedules to ensure all service requests are handled in a timely manner.
- Monitor all field personnels hours of operation service and availability to support proper adherence to the companys fatigue management protocols.
- Ensure that all field service personnel are adhering to approved standard operating procedures related to the various activities they are dispatched to handle.
- Ensure that the customers expectations are met for all equipment performance and maintain good will for future business.
- Create daily schedules/ work orders for remote and onsite systems maintenance and repairs.
- Holding team (A or B) members accountable.
Requirements:
- High School Graduate or GED (College Degree preferred).
- Valid drivers license and clean driving record (no more than 2 in 3 years).
- Acceptable background check and clear of DWI convictions on record for the last 5 years.
Qualifications:
- Familiarity with control and CRM software/applications such as ServiceMaxMS Excel etc.
- Passion being an integral part of a growing company and providing constructive feedback to improve processes.
- Great Customer service and Interpersonal skills to interact extensively with customers and staff.
- High level of dispatching skills in a heavy equipment rental dealership and or other industrial type setting.
- Strong organizational planning and leadership skills.
- Adaptability skills to work in a fastpaced/ changing work environment.
- Strong emotional intelligence skills to handle difficult situations with tact and maintain composure in adverse situations.
- Prioritization skills to meet all deadlines associated with time sensitive work.
- Basic computer skills to type and provide data analysis/ reports using excel and other software systems.
- Exposure/ certification training in safe operations in oil field or other industrial operations.
Supervisory Responsibility:
- None
Americans with Disabilities/Specifications/Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 25 pounds. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Additional Notes:
WaterFleet LLC is an EVerify employer and queries all newly hired employees through the internetbased verification program operated by the Department of Homeland Security and Social Security Administration.
Benefits:
- Company Paid Life Insurance
- Medical/Dental/Vision Insurance
- HRA and HSA
- Flexible Spending Account (Medical & Dependent Care)
- Disability Insurance (Short & Long Term)
- Employee Assistance Program
- Retirement Plan
Time Off:
- Paid Time Off (PTO)
- Personal Time Off (PLT)
- Eight 8 Company Paid Holidays
Pay Frequency:
- BiWeekly 26x/year)
Company Website:
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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