Sr Technical Program Manager Enterprise Engineering Availability
Sr Technical Program Manager Enterprise Engineering Availability
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Amazon strives to be the worlds most customer centric company. To succeed our products and services must be available at all times to our customers. The Enterprise Engineering Availability (EEA) team is responsible for improving the availability of internal systems (software hardware network) used by millions of Amazonians around the world.
A Sr Technical Program Manager on the EEA team will create multiyear programs which drive engineering best practices (testing deployments resilience incident management) across multiple orgs resulting in a bestinclass IT experience which boosts employee productivity. Your programs will improve the performance of software teams and bolster the resilience of the software built by those teams. You will create a closed loop between incident response and incident prevention by analysis of top root causes for problems and then designing programs to eradicate those classes of problems going forward. Your analyses will identify opportunities for continual reduction of MTTR by improving automatic detection diagnosis and mitigation recommendations. You will drive efforts to improve system telemetry and observability which will result in better prediction detection and triage of customerimpacting outages.
This role is a perfect fit for an experienced technologist who is passionate about availability (alerting metrics monitoring observability) incident management and machine learning. You thrive in a fastpaced startuplike environment are comfortable with fullstack applications communicate effectively to all types of stakeholders (tech nontech) enjoy learning new technology and lead through others to ship complex software at scale in fast iterations.
A day in the life
* Deliver highimpact highvisibility projects that improve the productivity of millions of Amazonians around the world
* Invent processes tools and technology to force multiply the effect of your contributions across many organizations.
* Be responsible for owning scoping leading and delivering projects and experiments endtoend leveraging statistical evaluation pattern recognition and machine learning.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
A Sr Technical Program Manager on the EEA team will create multiyear programs which drive engineering best practices (testing deployments resilience incident management) across multiple orgs resulting in a bestinclass IT experience which boosts employee productivity. Your programs will improve the performance of software teams and bolster the resilience of the software built by those teams. You will create a closed loop between incident response and incident prevention by analysis of top root causes for problems and then designing programs to eradicate those classes of problems going forward. Your analyses will identify opportunities for continual reduction of MTTR by improving automatic detection diagnosis and mitigation recommendations. You will drive efforts to improve system telemetry and observability which will result in better prediction detection and triage of customerimpacting outages.
This role is a perfect fit for an experienced technologist who is passionate about availability (alerting metrics monitoring observability) incident management and machine learning. You thrive in a fastpaced startuplike environment are comfortable with fullstack applications communicate effectively to all types of stakeholders (tech nontech) enjoy learning new technology and lead through others to ship complex software at scale in fast iterations.
A day in the life
* Deliver highimpact highvisibility projects that improve the productivity of millions of Amazonians around the world
* Invent processes tools and technology to force multiply the effect of your contributions across many organizations.
* Be responsible for owning scoping leading and delivering projects and experiments endtoend leveraging statistical evaluation pattern recognition and machine learning.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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