SLP Specialist INSLP
SLP Specialist INSLP
Posted on :
09-04-2025
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1 Vacancy
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Job Description
INSLP (Security & Loss Prevention) is hiring an SLP Manager to support growth of the SLP MDR Concessions Abuse Program and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.
In this role the SLP Manager will be managing a team of 710 SLP Specialists and be responsible for the overall performance and delivery of the team. This will require the SLP Manager to work with key organizations such as CS (Customer Service) ARI (Abuse Risk Investigations) Legal CBW (Cost of Business Waste) LM (Last Mile) Station teams and Program Managers from SLP to review loss trends and opportunities and take continual loss prevention and improve the service level and quality of performance. Experience in the field of Security Loss Prevention Asset Protection Investigations or relevant professional certification is required and the SLP Manager should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role. If you are passionate about driving process improvement and motivating and spearheading a team of focused customerobsessed specialists all while identifying systemic issues and implementing solutions to exciting problems we have the career youre looking for!
Key job responsibilities
People Management:
Leading and developing a team of 710 SLP Specialists responsible for the overall performance management coordination and evaluation of the team.
Leading cluster/zone level initiatives primary owner of cluster/zone shrink and MDR Concessions performance and will be required to interact with other cluster/zone SLP Managers.
Communicating policies and investigation standards to SLP Specialists followingup to ensure consistency and compliance and supporting in ECR/customer escalations and writebacks.
Develop and achieve performance goals and objectives in line with INSLP vision and goals.
Business/Operations Management:
Identifying pain points process gaps and MOs implementing solutions and process improvements to meet OP2 IOP and SIOP targets while ensuring customer satisfaction.
Drive process improvements to enhance the efficiency of the program as well as LM sites. Understanding and effectively utilizing resources provided by INSLP and CS.
Identify emerging hotspots and MOs and deploy onground SLP team accordingly for quick action and abuse prevention.
Security Operation
Implementation and followup of Loss Prevention Plan in MDR Concessions
Audits and Compliance
Keeping the plans and SOPs updated
Periodical check of documentation
Preparation of documents for internal and external reviews
Conducting SLP audits and implement SOPs
Surprise check and reports at LM (Last Mile) stations
Ensuring the team is adhering to SLAs defined for the SLP MDR Concessions Abuse Program
Process Improvement and Loss Prevention
Process review gap analysis and implementation of necessary improvements
Weekly monthly and quarterly assessments
Loss prevention reporting
Feedbacks from internal and external stakeholders
Follow up and completion of CAPA
Cross functional team connects
Acting on the recommendations proposed by the team on loss prevention initiatives based on onground intel
Loss Prevention Analysis and Investigation
Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
Weekly loss trend analysis identifying defects / abusive entities and working towards loss reduction
Ensure investigations are closed within SLAs
Ensuring the team is meeting the weekly investigation targets and submitting investigation reports
Sharing RCAs and PTG initiatives on shrink and unmet goals
Basic Qualifications
Graduation with minimum 3 years of experience in the field of Security Loss Prevention Shrinkage Asset Protection Investigations
University degree level or equivalent through experience and professional certification
A minimum of 3 5 years in law enforcement or securityrelated profession
Ability to function in an ambiguous fast paced work environment
Strong interpersonal verbal (speaking listening interpretation) and written communication skills
Preferred Qualifications
MBA or equivalent degree from a premier institute
Extensive and up to date knowledge of security equipment and technology
Experience in managing or coordinating security investigations of complex nature
Knowledge of information security processes and systems
Experience in security auditing
Exposure to MNC culture and dynamics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role the SLP Manager will be managing a team of 710 SLP Specialists and be responsible for the overall performance and delivery of the team. This will require the SLP Manager to work with key organizations such as CS (Customer Service) ARI (Abuse Risk Investigations) Legal CBW (Cost of Business Waste) LM (Last Mile) Station teams and Program Managers from SLP to review loss trends and opportunities and take continual loss prevention and improve the service level and quality of performance. Experience in the field of Security Loss Prevention Asset Protection Investigations or relevant professional certification is required and the SLP Manager should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role. If you are passionate about driving process improvement and motivating and spearheading a team of focused customerobsessed specialists all while identifying systemic issues and implementing solutions to exciting problems we have the career youre looking for!
Key job responsibilities
People Management:
Leading and developing a team of 710 SLP Specialists responsible for the overall performance management coordination and evaluation of the team.
Leading cluster/zone level initiatives primary owner of cluster/zone shrink and MDR Concessions performance and will be required to interact with other cluster/zone SLP Managers.
Communicating policies and investigation standards to SLP Specialists followingup to ensure consistency and compliance and supporting in ECR/customer escalations and writebacks.
Develop and achieve performance goals and objectives in line with INSLP vision and goals.
Business/Operations Management:
Identifying pain points process gaps and MOs implementing solutions and process improvements to meet OP2 IOP and SIOP targets while ensuring customer satisfaction.
Drive process improvements to enhance the efficiency of the program as well as LM sites. Understanding and effectively utilizing resources provided by INSLP and CS.
Identify emerging hotspots and MOs and deploy onground SLP team accordingly for quick action and abuse prevention.
Security Operation
Implementation and followup of Loss Prevention Plan in MDR Concessions
Audits and Compliance
Keeping the plans and SOPs updated
Periodical check of documentation
Preparation of documents for internal and external reviews
Conducting SLP audits and implement SOPs
Surprise check and reports at LM (Last Mile) stations
Ensuring the team is adhering to SLAs defined for the SLP MDR Concessions Abuse Program
Process Improvement and Loss Prevention
Process review gap analysis and implementation of necessary improvements
Weekly monthly and quarterly assessments
Loss prevention reporting
Feedbacks from internal and external stakeholders
Follow up and completion of CAPA
Cross functional team connects
Acting on the recommendations proposed by the team on loss prevention initiatives based on onground intel
Loss Prevention Analysis and Investigation
Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
Weekly loss trend analysis identifying defects / abusive entities and working towards loss reduction
Ensure investigations are closed within SLAs
Ensuring the team is meeting the weekly investigation targets and submitting investigation reports
Sharing RCAs and PTG initiatives on shrink and unmet goals
Basic Qualifications
Graduation with minimum 3 years of experience in the field of Security Loss Prevention Shrinkage Asset Protection Investigations
University degree level or equivalent through experience and professional certification
A minimum of 3 5 years in law enforcement or securityrelated profession
Ability to function in an ambiguous fast paced work environment
Strong interpersonal verbal (speaking listening interpretation) and written communication skills
Preferred Qualifications
MBA or equivalent degree from a premier institute
Extensive and up to date knowledge of security equipment and technology
Experience in managing or coordinating security investigations of complex nature
Knowledge of information security processes and systems
Experience in security auditing
Exposure to MNC culture and dynamics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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