Royal Service Agent
Royal Service Agent
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Job Description
Royal Service Agent
Be an ambassador for our brand as a Royal Service Agent where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Starting Rate of Pay: $20.22/hr CAD
Your Job Duties Include:
- Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
- Respond to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or email
- Accurately record all required reservation information in the Property Management System (Property Manager)
- Maintain and monitor Royal Service platform
- Monitors and responds to guest Kipsu text messages within the Forbes standard time frame 3mins)
- Ensure all communication is professional and follows radio standards using the correct verbiage and coding system to maximize efficiency in radio communication.
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Computer literate in Microsoft Window applications required
- Minimum 1 year Customer service experience required
- Good knowledge of hotel facilities and previous Property Manager asset
- Must be willing to work flexible shifts (incl. night shifts)
- Computer and typing skills approximately 40 words per minute
- Must possess professional telephone etiquette and have an excellent command of the English language
- Must possess excellent organizational written and verbal communication skills
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50 off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor
Additional Information :
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
cwmr2025
cwmr1907
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
