Change Management Specialist
Change Management Specialist
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Job Description
The Change Management Specialist is responsible for leading and supporting organizational change initiatives and projects by guiding employees and stakeholders through the change process. The CM specialist will be a part of the Consulting Services team at Sutherland. This role involves ensuring the successful adoption of new processes systems technologies or organizational structures while minimizing resistance and disruption. The Change Management Specialist will work closely with project managers senior leadership and crossfunctional teams to drive change in a structured and efficient manner for Lenovos customers as needed.
Qualifications :
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required
- Prior customer service experience preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
