Delivery Lead
Delivery Lead
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Job Description
Delivery Lead
Bengaluru/India
The Delivery Lead coowns endtoend delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy needs and challenges of the business partners s/he supports as well as the endtoend processes for those businesses. Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design delivery and support of solution.
DISCOVERyour opportunity
What will your essential responsibilities include
Establish the scope of services service levels and key processes required to deliver application services within the application portfolio
Produce and maintain the roadmap of change associated to application group
Align team to highlevel organization goals and objectives
Manage and report on budget and resource allocation and utilization
Monitor supplier performance reports and address concerns
Review and approve contracts for a predetermined level of authority
Assist procurement to manage vendor relations and maintaining vendor accountability
Oversee Continuous Service Improvement initiatives to ensure continuously improving processes and capabilities
Interface with internal and external auditors
Support resolution of escalated risks and issues as a part of service delivery
Develop and maintain relationships with key stakeholders and suppliers
Produce highlevel estimates as needed
May participate as a member of a Major Incident Team
Manage threats to application assets
Protect and maintain AXA XLs Intellectual Property
Ensure all processes are documented and maintained
Develop change management strategies and approaches and assist business partners with readiness and change implementation
Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis. Owns the completion of any action plans.
Ensures the Solution Delivery Center adheres to Information Security policies and standards for secure coding and manages risk acceptances.
In collaboration with Procurement manages RFI/RFPs contract negotiations and delivery of contract terms. Also manages clean termiSolution Delivery Center of contracts with vendors who consistently underperform
You will report to the Head of Solution Delivery
SHARE your talent
Were looking for someone who has these abilities and skills:
Expert level experience in planning and executing complex large scale initiatives or operational area.
Significant leadership experience in insurance and IT
Budget supply and resource management for in scope applications and services
Hold suppliers accountable for performance against Service Levels
Ensure appropriate SoWs / SLAs exist for all development vendor engagements
Measurable improvements in service delivery over time
High customer confidence in delivery capability
Internal and external audit support
Risk identification and mitigation
Knowledge Management strategy for process training and applications
Good communication skills particularly on key matters relating to the application grouping to stakeholders
Stakeholder management
Proven planning and organization skills creating own work schedules prioritizing workload preparing in advance and setting realistic timescales
Adaptable to new/different strategies programs technologies practices cultures etc. Comfortable with change able to easily make transitions.
FIND your future
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies Mult Solution Delivery Centrals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a Good and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
We know that a diverse workforce and inclusive culture enable business growth and are critical to our success. Thats why we have made a strategic commitment to attracting and retaining the most diverse workforce possible while creating a Good inclusive culture where everyone is welcome and can contribute and reach their highest potential.
Named to the Diversity Best Practices Index
Signatory to the CEO Action for Diversity
Signatory to the UK Women in Finance Charter
Twelve Colleague Resource Groups around the Globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
AXA XL is an Equal Opportunity Employer
AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race color national origin religion sex gender identity and/or expression sexual orientation age disability genetic information veteran status military status or any other category protected by local law.Employment Type
Full-Time
