Network Service Coordinator
Network Service Coordinator
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Job Description
At DBServices we design develop and support cuttingedge digital platforms that drive innovation for leading companies across ITC Banking Retail Government Healthcare and other industries in Europe and the Americas. Our expertise empowers businesses to grow adapt and lead in dynamic markets.
Trusted by industry leaders like Worten Sonae Edenred Natixis Farfetch Glintt Efacec Segurana Social and McDonalds we deliver solutions that make a real impact.
Join us and be part of a global team thats shaping the future of digital transformation.
Tasks
- Coordinate the resolution of Major Network Incidents acting as a key point of contact between internal teams and external service providers.
- Monitor the performance of LAN and WLAN services ensuring availability quality and timely issue resolution.
- Support the implementation and governance of ITIL processes for Incident Change and Problem Management.
- Work closely with global vendors and telecom providers (e.g. Cisco Juniper Microsoft Zscaler Broadcom Accenture AT&T Verizon Deutsche Telekom) to track progress escalate issues and follow up on actions.
- Assist in the application of SIAM (Service Integration and Management) practices to ensure effective collaboration among multiple suppliers.
- Contribute to service reporting by collecting operational data and generating reports on KPIs and SLAs.
- Support risk identification capacity planning and continuous service improvement initiatives.
- Collaborate with Project Managers and Engineers in network upgrades changes and new service deployments.
Requirements
- 5 years of experience in network operations service coordination or similar roles in a multivendor environment.
- Strong knowledge of LAN WLAN and enterprise connectivity services.
- Familiarity with ITIL and SIAM frameworks.
- Handson experience with network solutions and tools from Cisco Juniper Microsoft Zscaler Broadcom etc.
- Experience coordinating with telecom and managed service providers (e.g. AT&T Verizon Deutsche Telekom).
- Preferred certifications: ITIL Foundation Six Sigma PMP or equivalent.
- Strong communication and stakeholder coordination skills.
- Fluent in English and Portuguese (spoken and written).
- Must be located in Portugal for remote work eligibility.
Benefits
At DBSPT you will find:
- Collaborative Environment: We value a sense of community where ideas are shared and achievements are celebrated as a team.
- Global Connection: An opportunity to interact with people from different countries and cultures expanding your network and worldview.
- Physical Health Support: Through Wellhub (Gympass) we offer resources and programs focused on your physical wellbeing.
- Mental Health Care: Team Care provides initiatives and actions to support your emotional and mental balance in daily life.
Employment Type
Full Time
