Consultant - EOC
Consultant - EOC
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Consultant EOC
Genpact is hiring for the role of EOC Consultant involves monitoring and addressing alerts changes and maintenance requiring ITIL principles CAB process knowledge and network device configuration. The candidate must handle P1 P2 Bridges and ensure quick resolution of businessimpacting issues.
Responsibilities:
Monitor and address alerts changes and maintenance.
Handle tech and nontech bridges including P1 and P2 issues.
Collaborate with Major Incident Management for businessimpacting issues.
Ensure SLA compliance and proper logging in ITSM tools.
Manage tickets through their lifecycle from creation to resolution.
Raise tickets with carriers and coordinate issue resolution.
Identify opportunities to automate repetitive tasks.
Participate in 24x7x365 rotational support for production systems.
Qualifications we seek in you!
Experience with ServiceNow and incident management processes.
Knowledge of change implementation and its impact on alerts.
Proficient with tools like SolarWinds New Relic Bluecat Akamai and PowerShell.
Ability to collaborate and communicate with crossfunctional teams and ISPs.
Understanding of ITIL standards and ticket prioritization
Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
Preferred Qualifications/ Skills
Good Communication skills.
Experience handling tech and nontech bridges including P1 and P2 issues.
Experience in a teamoriented collaborative environment.
Strong analytical skills to guide timely issue resolution.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
