Customer Care with a Video Streaming Corporation
Customer Care with a Video Streaming Corporation
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Job Description
Customer Care with a Video Streaming Corporation (Italian Language)
Office Location is Rocha do Conde de bidosLisboa Portugal
Salary is EUR 15260 per year gross with bonuses
Embrace the Future!
The world of entertainment is rapidly evolving with streaming services and innovative devices reshaping the way we experience TV. This project offers support for one of the most beloved video streaming platforms globally.
Join a vibrant multicultural team based in Lisbon where youll play a key role in providing exceptional multichannel support to users of this worldclass service.
Weve outlined the details below and were excited to answer any questions you may have!
Requirements:
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At least 12 months of direct customer service experience preferably in contact centers within a B2C and/or B2B environment
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Excellent communication skills both verbal and written
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Native Italianlevel proficiency in spoken and written communication
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Minimum B2level English proficiency both spoken and written
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European Nationality or Portuguese Work Permit
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Proactive attitude and strong team spirit
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Highly organized quick to learn new processes and adaptable to change
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Strong attention to detail with a focus on delivering accurate efficient and highquality service
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Ability to empathize with customers and effectively handle their concerns
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Flexibility to work varied hours including evenings weekends and/or holidays (Shifts: 8 AM to 8 PM Monday to Sunday)
Responsibilities:
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Respond to customer queries via phone email or chat diagnosing issues and providing effective solutions
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Document each action taken categorizing cases and potential bugs for the technical team to address
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Provide both general and technical support to customers using paid products
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Escalate complex issues according to established procedures
Our Offer:
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A pleasant and inspiring working environment
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The opportunity to be part of a rapidly growing global organization with a strong reputation
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Clear career development and professional growth opportunities
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Comprehensive training and development programs
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Competitive salary and relocation assistance (for international candidates joining from abroad)
Why Join Us:
We are a supportive dynamic team that values collaboration and inclusivity. With a global presence of over 300000 talented individuals we thrive on innovation and a shared vision of making a positive impact. Join us and build the career thats right for you while helping us create a better future for everyone.
Employment Type
Full Time
