German Customer Experience Associate Lisbon
German Customer Experience Associate Lisbon
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Job Description
Job Title: German Customer Experience Associate Lisbon (Onsite/Hybrid)
Location: Lisbon Portugal
Employment Type: Fulltime
Work Setup: Onsite with Hybrid flexibility (after training)
About the Role:
Were looking for a Germanspeaking Customer Experience Associate to join our growing team in beautiful Lisbon. In this customercentric role youll be the first point of contact for our Germanspeaking customers delivering outstanding service and ensuring a smooth positive experience across all interactions.
This is a great opportunity for someone who loves solving problems connecting with people and being part of a fastmoving international environment.
Your Responsibilities:
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Communicate with customers via phone email and chat in German
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Understand customer needs and offer timely effective solutions
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Provide product or service information in a clear friendly and professional manner
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Log all customer interactions in internal systems accurately and efficiently
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Collaborate with other teams (technical support operations logistics) to resolve complex queries
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Identify recurring issues and suggest improvements to enhance the customer journey
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Work towards individual and team KPIs related to service quality and response times
What You Bring:
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Fluent in German (C2 level) written and verbal
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Good English skills (B2 or higher)
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Previous experience in customer service support or contact centers is a plus
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Strong communication and problemsolving abilities
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Positive customerfirst mindset with attention to detail
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Comfortable working with CRM systems and multitasking between tools
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Valid EU work permit or authorization to work in Portugal
What We Offer:
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Competitive salary with performancebased bonuses
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Hybrid working options after initial training
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Full onboarding and continuous training
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Private health insurance
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Opportunities for career growth and development
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A diverse and international team culture
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Central office in Lisbon with modern amenities
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Regular teambuilding activities and employee perks
Working Hours:
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Fulltime: 40 hours/week
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Monday to Friday (some flexibility may be required depending on project or client needs)
Employment Type
Full Time
