French Call Center Agent Barcelona
French Call Center Agent Barcelona
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: French Call Center Agent (Onsite/Hybrid) Barcelona
Location: Barcelona Spain
Work Arrangement: Onsite and Hybrid options available
Contract Type: Fulltime
Position Overview:
Are you passionate about helping people and fluent in French Were on the lookout for a motivated and customerfocused Call Center Agent to join our international team in Barcelona. Whether working from our modern office or combining home and office days youll provide topnotch support to Frenchspeaking customers ensuring a smooth and friendly experience every time.
Your Key Responsibilities:
-
Handle inbound calls emails and chat inquiries from Frenchspeaking customers
-
Assist customers with product or servicerelated questions and offer effective solutions
-
Resolve issues quickly and professionally always aiming for customer satisfaction
-
Accurately log customer interactions using internal systems
-
Coordinate with other departments (e.g. logistics tech support sales) to solve more complex requests
-
Stay informed about company policies updates and procedures
-
Achieve personal and team goals related to customer service quality and efficiency
What You Bring:
-
Fluent French speaker (C2 level) both written and spoken
-
Good command of English (B2 or above)
-
Experience in a customer service or call center environment is a plus but not required
-
Strong interpersonal and communication skills
-
A solutionoriented mindset with patience and empathy
-
Comfortable working with digital tools and CRM systems (e.g. Zendesk Salesforce)
-
Valid EU work permit or visa to work in Spain
Why Join Us
-
Competitive salary with performancebased incentives
-
Flexible hybrid working (after training period)
-
Support with relocation (if applicable)
-
A diverse and inclusive workplace with colleagues from around the world
-
Private health insurance coverage
-
Career growth opportunities and training programs
-
A fun modern office located in the heart of Barcelona
-
Free coffee snacks and team events
Working Hours:
-
40 hours per week
-
Monday to Friday with occasional shifts on evenings or weekends depending on team needs
Employment Type
Full Time
