IT Governance Coordinator
IT Governance Coordinator
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Job Description
At DBServices we design develop and support cuttingedge digital platforms that drive innovation for leading companies across ITC Banking Retail Government Healthcare and other industries in Europe and the Americas. Our expertise empowers businesses to grow adapt and lead in dynamic markets.
Trusted by industry leaders like Worten Sonae Edenred Natixis Farfetch Glintt Efacec Segurana Social and McDonalds we deliver solutions that make a real impact.
Join us and be part of a global team thats shaping the future of digital transformation.
Tasks
- Coordinate agile delivery with a strong governance mindset ensuring adherence to internal policies and industry best practices.
- Oversee Incident and Change Management processes in alignment with ITIL standards.
- Support the governance of security and compliance initiatives promoting riskawareness and proactive mitigation.
- Act as the liaison between technical teams and service management functions.
- Ensure the proper use and integration of tools such as Jira Confluence ServiceNow and PagerDuty.
- Collaborate with internal and external stakeholders to manage SLAs reporting and audit requirements.
- Promote continuous improvement by analyzing metrics identifying bottlenecks and driving operational efficiency.
Requirements
- 5 years of experience in roles such as Scrum Master Incident Manager Change Manager IT Governance Coordinator or Security Operations.
- Solid knowledge of Agile methodologies (Scrum Kanban) and ITIL framework.
- Familiarity with security standards and governance models in technology environments.
- Experience using Jira Confluence ServiceNow PagerDuty and similar platforms.
- Strong organizational communication and stakeholder management skills.
- Fluent in English and Portuguese (spoken and written).
- Availability to start immediately or within 15 days is a must.
- Must be located in Portugal for remote work eligibility.
Benefits
At DBSPT you will find:
- Collaborative Environment: We value a sense of community where ideas are shared and achievements are celebrated as a team.
- Global Connection: An opportunity to interact with people from different countries and cultures expanding your network and worldview.
- Physical Health Support: Through Wellhub (Gympass) we offer resources and programs focused on your physical wellbeing.
- Mental Health Care: Team Care provides initiatives and actions to support your emotional and mental balance in daily life.
Employment Type
Full Time
