Level 2 Microsoft Support Engineer
Level 2 Microsoft Support Engineer
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Job Description
Level 2 Microsoft Support Engineer Contractor
Location: South East Ireland (onsite)
Contract Type: Independent Contractor
Contract Duration: 6 months initially with strong potential for extension
Start Date: ASAP
Rate: Competitive day rate
Transport: Own vehicle and full driving licence required
About the Role
We are currently partnering with a wellestablished client in the South East of Ireland to recruit experienced Level 2 Microsoft Support Engineers for an onsite contractor role. This is a fantastic opportunity to join a busy IT support environment and play a key part in delivering highquality desktop and user support across a dynamic organisation.
Key Responsibilities
- Provide Level 2 support for Microsoft desktop environments including troubleshooting Windows OS Office 365 Teams and other standard business applications
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Handle escalations from Level 1 support and manage more complex desktop issues
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Support device imaging deployment and software installations
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Manage user accounts permissions and security settings within Microsoft Active Directory
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Provide handson support for hardware (desktops laptops printers peripherals)
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Maintain documentation for systems procedures and incident resolutions
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Collaborate with internal teams to ensure timely resolution of issues
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Travel between local sites may be required mileage will be reimbursed
Skills & Requirements
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Proven experience in a Level 2 IT support or desktop support role
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Strong knowledge of Microsoft Windows 10/11 Office 365 Teams and Active Directory
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Familiarity with device imaging remote desktop tools and troubleshooting hardware
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Excellent communication and customer service skills
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Ability to work independently and manage priorities
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Own transport and full Irish/EU driving licence required
Desirable (Not Essential):
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Microsoft certifications (e.g. MCSA MD100/101
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Experience working in a fastpaced or multisite environment
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Exposure to ITIL practices
Interested
If youre an experienced Level 2 Microsoft Support Engineer looking for your next contract role wed love to hear from you.
Employment Type
Full Time
