Dotnet Support Engineer
Dotnet Support Engineer
Posted on :
23-07-2025
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1 Vacancy
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Job Description
Monitor payment systems and transaction flows to ensure uptime and performanceInvestigate and resolve production issues related to payment processing (e.g. failed transactions latency system errors)Collaborate with development and infrastructure teams to troubleshoot and deploy fixesHandle L1/L2 support tickets and escalate critical incidents appropriatelyMaintain logs dashboards and alerts using tools like Splunk Grafana or New RelicPerform root cause analysis and document incident resolutionsSupport batch processing settlement and reconciliation operations Participate in on-call rotations and provide 24/7 support coverage when needed Strong knowledge of SQL XML and scripting languages (e.g. Python Shell)Familiarity with payment gateways POS systems and banking protocolsExperience with incident management tools (e.g. Jira ServiceNow)Understanding of ITIL processes (Incident Problem and Change Management)Basic networking and database troubleshooting skillsAbility to work under pressure and manage multiple priorities
Employment Type
Full-Time
Key Skills
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