French Speaking Junior Travel Experience Advisor
French Speaking Junior Travel Experience Advisor
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Job Description
About the Role
Join a vibrant and dynamic team as a French Speaking Travel Experience Advisor and help create unforgettable travel experiences for guests and hosts alike. As a key part of our customer support team you will provide assistance across multiple channels and ensure topnotch service throughout the customer journey.
Key Responsibilities
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Provide outstanding customer care via phone chat and email in French and English
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Assist with account creation and resolve any related issues
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Facilitate effective communication between hosts and guests
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Troubleshoot and resolve general support queries in a timely and efficient manner
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Handle and deescalate complaints while ensuring customer satisfaction
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Maintain accurate records of customer interactions and follow internal procedures
What Were Looking For
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Fluent in French and English (written and spoken)
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Strong communication and interpersonal skills
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Previous experience in customer support is a plus
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Comfortable working in a fastpaced multicultural environment
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Willingness to work on a rotational shift basis including weekends and holidays
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Proficient with digital tools and multitasking across multiple platforms
What We Offer
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Competitive salary and benefits package
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Comprehensive training and ongoing support
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An energetic and inclusive team environment
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Career growth opportunities within a global company
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A central location in Sofia with a modern office space
Employment Type
Full Time
